ExpressVPN is one of the flagmans of the industry. Their feature-rich and user-friendly applications for both desktop and mobiles for a long time have been a de-facto standard. No matter which aspect you evaluate - apps, performance, customer support or security - you'll find all of it really well polished. Performance is good for torrents as well as video streaming in all of the provided countries. And if you're looking for the same security and privacy on your mobile device as well as your desktop - you'll find yourself choosing ExpressVPN for their well established mobile apps on both iOS and Android platforms.
ExpressVPN like most of the other VPN providers offers three subscription packages, all bearing same all-inclusive functionality. Prices differ based on the subscription period length, with discount up to 35% for the yearly subscription package. The good news is that ExpressVPN provides a 30-day no-questions-asked money-back guarantee. It is especially good for those who are willing to assess even the top-notch providers before making the commitment. And if you want to get more months of subscription for free - the referral program is in place, ensuring that you get one month for free for every referred customer.
23 payment options are available - indeed quite a lot of options to choose from. BitCoin payments are available for those who seek anonymity even during the payment process:
As ExpressVPN states themselves:
ExpressVPN does not as a matter of ordinary practice actively monitor user sessions for inappropriate behavior, nor do we maintain direct logs of customers’ Internet activities. However, ExpressVPN reserves the right to investigate matters we consider to be violations of these Terms.
It seems to be a standard logging policy checking what service was accessed by which IP, but not storing any activity details of the user connection sessions. However, those who are seeking complete anonymity might check out other providers out there who might offer better privacy features.
All four major protocols are supported by ExpressVPN - OpenVPN, L2TP/IPsec, SSTP and PPTP. What we repeat in each and every review is that you should use the OpenVPN the protocol - both for speed and security measures. Not to mention that it outperforms the rest of the protocols and is the safest one yet.
Besides contact form and email support, there is a 24/7 live chat support as well. We have tried contacting them with the fictitious issues and consultants were quick to respond as well as professional with their answers. Some technical questions have been handled by additional consultations with team members, but overall, the response quality was really satisfactory.
As for the knowledge base - there are two forms of support. First one - the tutorials - is designed for those who are just about to get started. For the sake of evaluating the tutorial quality, we have picked the more technical one - instructions on how to install the Linux application on Ubuntu/Fedora Linux distributions. It was documented in a step-by-step manner with as much detail as possible. One of the best quality walkthroughs in general that we have managed to bump in while reviewing VPN service providers.
Another well thought form of technical support is the troubleshooting guides. You start by picking an error and are then provided with a step-by-step solution. Nothing too fancy, but in most cases that might be a quicker way of resolving problems than going through the standard tutorials. On the other hand, when there is a "Chat with us" window teasing you to contact the support team directly, that is what one would most often do.
All major platforms are supported by ExpressVPN, including some of the more exotic, yet very practical ones - internet routers, Amazon Kindle and PlayStation/Xbox.
Available Linux support is something we give additional karma points to our reviewed VPNs. ExpressVPN takes it to another level by arguably being the only VPN provider to have Linux application ready. Yes, it's still terminal-based, but it works well out of the box and simplifies the setup of VPN on Linux.
All major countries in every continent are covered, with a total server count of 87. ExpressVPN provides a city-level granularity, which might be useful for some of the more advanced users.
ExpressVPN has well designed apps for all of the major platforms. We have evaluated ExpressVPN on OS X and it is indeed one of the most intuitive apps that we have tested. The rest of the features are also good - ExpressVPN shows outstanding performance results.
ExpressVPN also claims to have a list of web services that are usually blocked by non-friendly governments, but would work with the help of a VPN service provider. Of course, it is difficult to verify that this is really an advanced quality assurance and not just a marketing trick. Nevertheless, one could easily fill a support request ticket in case any of those services do not work even through VPN.
This bullet-pointed list outlines some of the major Pros for choosing ExpressVPN:
But there is so much more, because whatever feature of the service you look at, it will be well established and in most cases - well above the market standards.
Performance difference is really minor while using the ExpressVPN.
We have not experienced any issues during the standard web browsing experience whilst using ExpressVPN. Torrent speeds were also one of the best ones we have seen during our reviews and tests.
Conclusion in six words: "You get what you pay for". Among the premium priced providers, ExpressVPN stands out with their app quality, positive attitude to security and privacy, great connection performance as well as fast support. They are among leaders and are improving at an impressive pace. A bit of logging and the slightly above-average prices are the only reasons to think of other options, but the 30-day money-back guarantee definitely makes it worthy of at least trying out. We're sure you'll love it!