AirVPN review

December 2017
quote
AirVPN is a great VPN service provider, especially for those who are more into technical details.
quote
Overall score
6.8
Highlights
  • Strong encryption
  • Supports all major platforms
  • Good server speed
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

AirVPN Ratings

6.8
privacy
Privacy
6.2
speed-performance
Speed & Performance
6.6
apps
Apps
7.1
server
Servers
7.0
support
Support
6.7
Value for Money
Overall score

6.8

General overview

AirVPN is an Italy-based VPN service provider, founded in 2010 as a project by a group of hacktivists and enthusiasts. This VPN is very serious about its privacy and practices transparency in its service. However, Italy belongs to the Fourteen Eyes group. The Fourteen Eyes group is an extension of the Five Eyes group, which is an alliance of countries that collect, share and analyze intelligence. A VPN based in the Fourteen Eyes group country will most probably log connection times or collect even more information about its users.

AirVPN general highlights:

Overall Rank
#29
Money-back guarantee
3
Setup time
8 min.
Device count per license
3
Mobile apps
iOS & Android
Best price
$3.79/month
Overview - conclusion
AirVPN was founded by hacktivists and is based in Italy.
Privacy
6.8

AirVPN only supports the OpenVPN protocol (AES 256-bit encryption) and states that PPTP or L2TP are way too insecure to be used. Moreover, Perfect Forward Secrecy is implemented into the AirVPN service. Perfect Forward Secrecy (PFS) is if your current session gets compromised in some way, your past sessions cannot be accessed and decrypted. In other words, if your session is compromised, no information about your previous sessions can be obtained. AirVPN supports additional connection types like Tor, SSH and SSL. Also, port forwarding is available as well.

Italy being a member of the Fourteen Eyes group is disconcerting, especially knowing that the country also has very strict copyright laws (no wonder there are no servers located in Italy). But, AirVPN takes privacy very seriously and does not store any user activity or connection logs and claims to work hard to protect its users.

Privacy - highlights
  • Strong encryption
  • Based in a privacy-unfriendly country
Privacy - Conclusions
AirVPN has a strong encryption and also offers a few neat implemented security features.
Features
6.2

AirVPN offers about 60 server locations in 15 countries. Most of the servers are located in Europe, but there are servers in the US, Canada and Hong Kong. On AirVPN’s website you check status of servers and get information about them: server load and how many users are connected to a particular server. The server number is decent (although some other VPN providers may offer a more extensive server list) and AirVPN’s speed is really good, especially when connecting to locations in Europe.

3 simultaneous connections are allowed per account. Moreover, any server can be used for P2P activity and there is no data limit. There are also no maximum speed limits, though that depends on the server load - if a server is heavily loaded, the overall connection speed might drop.

Features - highlights
  • Good speed
  • 3 simultaneous connections
Features - Conclusions
AirVPN servers offer good speed, 3 simultaneous connections and unlimited data. In addition, P2P is allowed.
Apps
6.6

AirVPN is available on Windows, Linux, Mac OS X, Android and iOS operating systems. Also, various routers are supported as well. There are guides for all of the supported devices which show how to set the VPN up.

In forums you can find numerous tutorials and how-to’s if you’re not sure how to configure AirVPN.

Apps - highlights
  • Supports all major platforms
Apps - Conclusions
Major platforms are supported as well as routers and guides for all supported
Support
7.0

Customer support is probably AirVPN’s one of the weaker spots - it only has forums, a FAQ page and ticket-based support.

The forum has very extensive threads and topics available. News, how-to’s, databases are all accessible and you can get more information about AirVPN in general. However, most of the forum threads are very technical and might not be user-friendly to new AirVPN clients or those who are not as tech savvy. The FAQ page has articles that are divided into four main subforums: general, sales, technical and client software.

Support - highlights
  • No live chat
  • Guides, tutorials and how-to's are very technical
Support - Conclusions
No live chat and the articles in AirVPN's database are very technical.
Value for money
6.7

AirVPN offers numerous plans: three days (€1), one month (€7), three months (€5/month), six months (€5/month as well) and one year (€4.5/month). All features are included in all of the listed plans. Moreover, you can submit a request to get a free trial. The pricing plans are flexible and their cost is adequate. This VPN service provider has several payment methods available: credit cards (Visa, MasterCard, American Express, JCB and many more), PayPal, BitCoin and almost any cryptocurrency you can think of.

A refund is available, but only if the refund request is sent to the address specified in AirVPN’s Privacy Notice. The refund might be declined if you have used services for more than 3 days and/or if you have exceeded 5GB of traffic. The refund will be granted within 30 days from the submitted request.

Value for money - highlights
  • A free trial is available
  • Tricky refund policy
Value for money - Conclusions
Flexible pricing plans, but refund policy is tricky and has its own conditions.
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