Astrill review

October 2017
quote
Astrill VPN offers profound VPN services, but has its disadvantages.
quote
Overall score
6.5
Highlights
  • A variety of protocols
  • Over 300 servers available
  • Unlimited bandwidth
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Astrill Ratings

6.7
privacy
Privacy
5.5
speed-performance
Speed & Performance
5.2
apps
Apps
7.3
server
Servers
7.1
support
Support
6.9
Value for Money
Overall score

6.5

General overview

Astrill was founded in 2009 and is based in the Seychelles. Being located in the Seychelles is great for a VPN service provider and its users, as only a court has jurisdiction for companies situated there - laws, warrants from other countries will not be valid there. Seychelles have no mandatory data retention laws. Astrill VPN mostly focuses on travelers, who are in need of safely browsing the web in different countries.

Astrill general highlights:

Overall Rank
#37
Money-back guarantee
7
Setup time
12 min.
Device count per license
2
Mobile apps
iOS & Android
Best price
$5.83/month
Overview - conclusion
Astrill is based in a privacy-friendly country that is oriented at travelers.
Privacy
6.7

Astrill VPN’s privacy policy states that some personal information like your name, email address may be kept. Also, your shipping addresses, credit card credentials and any kind of information related to billing are needed to complete your purchase. Furthermore, it collects IP addresses for system administration, but no user activity logs are kept.

Astrill offers a variety of protocols: OpenWeb, Cisco IPSec, PPTP, L2TP, IKEv2, SSTP, StealthVPN, RouterPro VPN and OpenVPN. However, some of them are only available as extra features for an additional cost. The available protocol encryption ranges from 128-bit to 256-bit, but OpenVPN might probably be the best option as it offers the strongest security compared to other listed protocols.

Privacy - highlights
  • Based in a privacy-friendly country
  • A variety of protocols available
  • Collects some personal information
Privacy - Conclusions
While Astrill is based in a privacy-friendly country, it collects quite a lot of your information like user name, address and more.
Features
5.5

You have to sign up to be able to use this VPN. The huge drawback is that you have to give out a lot of personal information (even your phone number) to be able to sign up for Astrill’s services. So, this might not be the best way to stay fully anonymous. Other than that, the software is easy to install and use, as you just need to log in. One of the best things about Astrill is its server number - it has 326 servers in 53 countries and you can switch easily between them. Astrill maintains good speed on all of its server locations. However, only two simultaneous connections are available and only if you’re using one desktop device and one mobile device. This means that you can’t use Astrill VPN on two desktop/mobile devices.

This VPN service provider offers unlimited bandwidth. Moreover, P2P or torrenting applications are allowed, but will only work with certain servers. A lot of additional features and add-ons can be bought. The number of features and extra costs might be confusing, especially if you’re a new user, who is not sure about what kind of features might be needed. These features include NAT Firewall (blocks malicious traffic), more device coverage and encryption options.

Features - highlights
  • More than 300 servers
  • Unlimited bandwidth
  • 2 simultaneous connections
Features - Conclusions
More than 300 servers in 53 countries as well as good server speed and unlimited bandwidth are offered by Astrill VPN.
Apps
5.2

Astrill is compatible with Windows, Linux, Mac as well as iOS and Android operating systems. Moreover, you can set it up on routers, Amazon Kindle and several more devices.

On Astrill’s website you can find extensive setup guides for every supported platform. A few video tutorials are available too.

Apps - highlights
  • Routers are supported
Apps - Conclusions
Major platforms are supported and extensive guides as well as a few video tutorialls are available.
Support
7.1

This VPN service provider has a knowledge base, a blog, ticket-based support, and live chat. Moreover, it has phone support and you can even contact them through their Facebook page or Skype

The Contact Us section clearly states that only tickets submitted in the English language will be answered. You can also report a bug on Astrill’s page. However, users have filed a lot of complaints in regard to Astrill’s customer support - varying from long reply times and ignoring customers to disrespectful answers and bad-mouthing competitors.

Support - highlights
  • Various customer support options
  • Bad customer support
Support - Conclusions
There are multiple customer support options, but there were a lot of complaints regarding long reply times and unprofessional behaviour.
Value for money
6.9

Astrill offers three pricing plans: 3 months ($9.98/month), 6 months ($6.66/month) and 1 year ($5.83/month). In addition, a 7-day free trial is available for those who want to test out Astrill’s services before making a financial commitment. However, there is no 1 month subscription, so if users decide to buy these services, the 3 month plan is the shortest to get.

Astrill’s refund policy is tricky, as it does not offer unconditional refund. Also, you need to bear in mind that you can’t ask for a refund if you’ve tried its 7-day free trial, as you’ve already tested out its services. What is more, Astrill offers a 7-day money-back guarantee only if it doesn’t work due technical reasons. As for the payment methods, all major credit cards are accepted (Visa, MasterCard, Discover, American Express and others). PayPal, AliPay, BitCoin and an extensive list of other payment options are available as well.

Value for money - highlights
  • 7-day free trial
  • Tricky refund policy
Value for money - Conclusions
Astrill offers a 7-day free trial, but its refund policy needs to meet certain conditions to be applied.
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