Avira Phantom review

December 2017
quote
Avira Phantom is a well balanced VPN service provider that offers good services with advanced features. It has strong encryption, reliable customer support, but the pricing plans and server locations are limited.
quote
Overall score
7.0
Highlights
  • Excellent customer support
  • Includes DNS Leaks prevention
  • No-logs policy
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Avira Phantom Ratings

7.2
privacy
Privacy
7.1
speed-performance
Speed & Performance
7.4
apps
Apps
6.5
server
Servers
7.3
support
Support
6.2
Value for Money
Overall score

7.0

General overview

Avira Phantom is a great VPN service provided by Avira, a company which is relatively new to the VPN market. Despite being a newcomer, Avira has a remarkable track record of developing quality security applications and is popularly known for its antivirus software. As such, many people can vouch for the company’s reputation in the security industry and its ability to deliver something promising to the wider VPN user base.

Avira Phantom is offered as stand-alone product or as part of the Avira suite of security applications (which include Avira antivirus, update manager, and other security features). One of the key benefits of the VPN is its ease of use and excellent security features such as DNS leak prevention, a clean interface, the ability to connect unlimited devices simultaneously, a kill-switch and many other features which make it a secure, easy-to-use and average VPN service.

Avira Phantom general highlights:

Overall Rank
#50
Money-back guarantee
30
Setup time
10 min.
Device count per license
Unlimited
Mobile apps
iOS & Android
Best price
$5.20/month
Overview - conclusion
As a standalone product, Avira Phantom is an overall excellent VPN service with utmost security and ease of use features for the average user.
Privacy
7.2

Avira’s Phantom VPN uses 256-AES encryption with the OpenVPN protocol, which is one of the most secure encryption protocols available. Aside from that, the company does not specifically mention if they use any other industry protocols for encrypting end user’s data. What Avira categorically mentions, however, is that that they do not log their users web browsing activity, real IP address, or any information that would link a user to any specific online activities. This is the number one thing that you need in a security VPN.

Avira’s Phantom VPN data policies are governed in the US and Germany since the service provider has offices in these locations. Any data collected from subscribers based in the US is subject to the US data regulations which are generally considered slightly unfavorable as compared to the EU privacy and data security laws, which apply to Avira’s subscribers in Germany and everybody else outside of the US.

Privacy - highlights
  • Strong encryption
  • Own DNS server
  • Limited protocol choice
Privacy - Conclusions
Avira Phantom lacks multiple encryption protocols, however, it utilizes the OpenVPN which is the most secure encryption protocol. Additionally, their privacy and data logging policies are much more clear and open.
Features
7.1

Avira Phantom VPN features DNS leak prevention which is turned on by default on all platforms. This feature provides users with a prominent level of protection by ensuring that the VPN does not accidentally leak DNS requests to Internet Service Provider (ISP). Phantom’s client application also includes options for auto-connecting on Wi-Fi networks as well as a kill switch for blocking all Internet traffic if the VPN connection drops. A kill switch is a very useful feature, as it is prevents you from accidentally using an unsecure connection.

Although the Avira website does not specifically indicate the number of servers or IP addresses they own, they mention that there are 20 server locations available. Obviously, this puts the Phantom VPN well behind other popular VPN services but still sufficient for users to access geographically restricted websites and view any content from anywhere in the world. Additionally, the Phantom VPN service seems to support P2P traffic even though the service provider does not specifically mention about this feature on their website.

Features - highlights
  • Unlimited simultaneous connections
  • Advanced features
  • Limited server locations
Features - Conclusions
As a relatively new provider, Avira Phantom has a limited server coverage, however new countries are constantly being added to the list. Also, Avira offers advanced features.
Apps
7.4

Avira Phantom has its own custom VPN client for a variety of platforms including Windows and Mac computers as well as Android and iOS mobile devices. The client offers a very simple interface, easy to use and functions well without problems. On the other hand, for more advanced users the VPN’s interface may come off as too simple in the way of features and configurability. However, for the average user this should not be a huge problem.

The client can be downloaded as part of Avira security software suite or separately as a standalone product. You should note that during installation, Avira Phantom installs the Avira Connect App on windows computers in particular, which is a central software manager for the various Avira apps including Phantom VPN.

Apps - highlights
  • Supports all major platforms
  • Easy to use
Apps - Conclusions
Avira Phantom supports is extremely easy to use but leaves a bit to be desired in the way of configurability and features.
Support
7.3

The client can be downloaded as part of Avira security software suite or separately as a standalone product. You should note that during installation, Avira Phantom installs the Avira Connect App on Windows computers in particular, which is a central software manager for the various Avira apps including Phantom VPN.

You can contact Avira Phantom customer support team via email or phone and get helpful and prompt responses from their friendly staff. The Avira website does not include a live chat but it provides a few simple FAQs as well as a blog and a forum section where you can find more information about their offering.

Support - highlights
  • Reliable customer support
  • No live chat
Support - Conclusions
Excellent and reliable support is one of the biggest benefits of Avira Phantom VPN.
Value for money
6.2

Avira’s Phantom pricing plans fall under three distinct categories: monthly, annually, and mobile. Premium subscriptions for the VPN service start at $8 per month, which is an average fee for the industry. Alternatively, you can get a discounted monthly fee of $5.20 per month when you make a one-time annual payment of $62.00, which is a good value. Additionally, Avira offers a mobile specific plan, charging just $4.99 per month. Avira also offers 30-day money back guarantee. The pricing plans include all major credit and debit cards as well as PayPal.

All pricing plans include unlimited bandwidth as well as unlimited simultaneous connections - of course, the mobile plan allows you to connect a single mobile device. This plan is ideal for users who don’t need to connect anything else apart from a sindle mobile device.

Value for money - highlights
  • 30-day money back guarantee
  • Limited pricing plans
Value for money - Conclusions
Avira Phantom is one of the few VPN services that is priced affordably with unlimited bandwidth and unlimited simultaneous connections.
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