BTGuard is based in Toronto, Canada and was founded in 2008. It offers basic VPN services and for users to be able to anonymously use torrenting clients. While it offered good encryption and anonymity, BTGuard was highly criticised for storing its passwords in plain text - the VPN provider sent passwords in text to forgetful users. While yes, the passwords could have been decrypted right before sending, the situation was still unacceptable. Later on, BTGuard was heavily criticised for its very careless customer support and slow connection speeds.
BTGuard has been operating since 2008, but recently was heavily criticised.
BTGuard VPN uses OpenVPN 256-bit AES encryption by default and secures all of your connections, but it does have a PPTP encryption protocol available too if you want to try it out. Of course, it is better to use the default OpenVPN one, as it is more secure than PPTP.
Moreover, P2P and file-sharing are secure as well and even your Internet Service Provider won’t know what you’re doing. What is more, no activity logs are kept, so you can be sure that your online activity is never exposed or revealed to third parties. At the same time, let’s not forget that Canada belongs to the Five Eyes Group - an alliance between countries that collect, analyze and share intelligence. So even as BTGuard does not collect any activity logs, you should be cautious before buying it.
BTGuard has strong default encryption and OpenVPN protocol.
BTGuard is very easy to download, install and use - it takes only one click. This VPN service provider is mostly oriented at those who download torrents and surf the web.
While BTGuard offers high-speed servers, it has very limited server locations - only Canada, Singapore and the Netherlands are available. There aren’t many locations, but BTGuard mostly focuses on torrenting rather than unblocking geographically-locked websites or streaming, so it really shouldn’t be that much of a surprise. The best thing about this VPN provider is that it has unlimited data, so you can download and share as many files or torrents as you like.
BTGuard has a very limited server list, but is mostly used for P2P/Torrenting activities.
BTGuard supports these major platforms: Windows, Mac OS X and Linux. There are also detailed setup guides on how to set up both the OpenVPN and PPTP with multiple platforms like Android, iOS, Chromecast, various routers and more.
BTGuard supports all major platforms and can be manually set up on other devices and operating systems.
You can only get customer support by being a registered user, as you need to login to be able to submit a ticket. However, it can be said that there is zero support, as the tickets are rarely answered or take a long time to get a reply to, sometimes up to 3 days as said by some users.
Also, there is a knowledge base, but it’s very limited and answers only the most basic questions a user might have. In the customer support area there’s a troubleshooter, but it’s not set up and is unusable at the moment.
Customer support is only available to BTGuard's users and has been criticised due to tickets being left unanswered.
BTGuard offers numerous different pricing plans: 1 month ($9.95/month), 3 months ($9.3/month), 6 months ($8.32/month) and 12 months ($7.50/month). While the prices do not vary very radically from each other, mostly up to a dollar, it is nice to see that there are plans that include not only a monthly or a yearly subscription plan, but more options. On the other hand, the plans are quite pricy, especially knowing that other VPN providers with similar or lower prices offer many more features and server locations.
The available payment methods include the most popular credit/debit cards (Visa, MasterCard, Discover) as well as BitCoin and PayPal. However, BTGuard does not offer any money back guarantee or a free trial to make up for that. This might scare away some users, as they might not want to commit to BTGuard without the chance to at least get a refund.
BTGuard has numerous subscription plans, but there is not money back guarantee or a free trial.