BufferedVPN is based in Gibraltar and offers premium VPN services. It is a good provider that has a very nice and intuitive software, offers great server speeds and also has a very quick and friendly customer support. Buffered has its servers located in 37 countries including the US, Australia, Panama, Singapore and more. While some other VPN service providers might offer more server coverage, 37 countries should be enough to access geo-blocked content or surf through restricted websites. What is more, this VPN gives you unlimited speed, bandwidth as well as server switching.
Software is provided for Windows, Mac OS X as well as Linux. There are no apps for Android or iOS devices, but there are manual setup guides on how to install BufferedVPN on various devices. Also, 5 simultaneous connections are allowed, so most of your devices will be covered. However, there are no advanced options, no killswitch or anything like that offered, so the more advanced users might miss some features other VPNs offer.
Buffered offers three pricing plans: a monthly plan ($12.99), a yearly plan ($8.25/month) and a bi-annual plan ($9.99/month). While you can ask for a refund, it is quite disappointing that there is no 3 months or even a 6 months plan. Some users might not want to make that commitment and buy the yearly or the bi-annual plan and there is no free trial to test the service out. Moreover, even the best deal, which is the yearly plan is a bit too expensive, as some other premium VPN service providers might offer more for less. There is a 30-day money back guarantee available, but the refund policy is quite confusing - you have to not exceed 100 sessions, 10 GB of bandwidth or 10 hours of sessions. The payment methods are quite limited as well. You can pay for BufferedVPN services with any major credit/debit cards (Visa, MasterCard, Maestro and others) as well as PayPal. However, no BitCoin or other anonymous payment options are available. Hopefully, paying with BitCoin will appear in the future.
It can be said that customer support is one of the strongest BufferedVPN’s features. 24/7 live chat, A FAQ section, multiple setup tutorials, troubleshooting and a ticket form are all available for those who might run into trouble. The live chat was extremely fast, it barely took a few seconds to get a response from a support agent. Also, the response was quick and friendly and the questions were answered in a professional yet simple way.
BufferedVPN has a nicely designed and easy to use software, good server speed and an excellent customer support. On the other hand, tricky refund and privacy policies, no advanced options and limited software support might scare off some of the more advanced VPN service users.
BufferedVPN has a nicely designed sotware and excellent customer support, but its refund and Privacy policies drag it down.