BufferedVPN review

December 2017
quote
BufferedVPN offers great customer support, but its expensive pricing make you choose something else.
quote
Overall score
6.9
Highlights
  • Easy to use software
  • Unlimited bandwidth
  • Great customer support
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

BufferedVPN Ratings

7.1
privacy
Privacy
6.8
speed-performance
Speed & Performance
6.6
apps
apps
7.2
server
servers
7.3
support
support
6.8
Value for Money
Overall score

6.9

BufferedVPN overview

BufferedVPN is based in Gibraltar and offers premium VPN services. It is a good provider that has a very nice and intuitive software, offers great server speeds and also has a very quick and friendly customer support. Buffered has its servers located in 37 countries including the US, Australia, Panama, Singapore and more. While some other VPN service providers might offer more server coverage, 37 countries should be enough to access geo-blocked content or surf through restricted websites. What is more, this VPN gives you unlimited speed, bandwidth as well as server switching.

Software is provided for Windows, Mac OS X as well as Linux. There are no apps for Android or iOS devices, but there are manual setup guides on how to install BufferedVPN on various devices. Also, 5 simultaneous connections are allowed, so most of your devices will be covered. However, there are no advanced options, no killswitch or anything like that offered, so the more advanced users might miss some features other VPNs offer.

Buffered offers three pricing plans: a monthly plan ($12.99), a yearly plan ($8.25/month) and a bi-annual plan ($9.99/month). While you can ask for a refund, it is quite disappointing that there is no 3 months or even a 6 months plan. Some users might not want to make that commitment and buy the yearly or the bi-annual plan and there is no free trial to test the service out. Moreover, even the best deal, which is the yearly plan is a bit too expensive, as some other premium VPN service providers might offer more for less. There is a 30-day money back guarantee available, but the refund policy is quite confusing - you have to not exceed 100 sessions, 10 GB of bandwidth or 10 hours of sessions. The payment methods are quite limited as well. You can pay for BufferedVPN services with any major credit/debit cards (Visa, MasterCard, Maestro and others) as well as PayPal. However, no BitCoin or other anonymous payment options are available. Hopefully, paying with BitCoin will appear in the future.

The protocol used is OpenVPN with a 256-bit Blowfish encryption. It might not be as strong as the AES one, but it is a strong encryption type that is also fast. While OpenVPN is probably the best protocol choice as it’s considered to be the most secure and reliable one, it would have been nice to choose from more protocols like PPTP or L2TP. The Privacy Policy states that the company might collect personal information such as name, email address and more, but states that it does not disclose the collected personal data to unauthorized 3rd parties. Connection logs are also kept by BufferedVPN.

It can be said that customer support is one of the strongest BufferedVPN’s features. 24/7 live chat, A FAQ section, multiple setup tutorials, troubleshooting and a ticket form are all available for those who might run into trouble. The live chat was extremely fast, it barely took a few seconds to get a response from a support agent. Also, the response was quick and friendly and the questions were answered in a professional yet simple way.

BufferedVPN has a nicely designed and easy to use software, good server speed and an excellent customer support. On the other hand, tricky refund and privacy policies, no advanced options and limited software support might scare off some of the more advanced VPN service users.

BufferedVPN general highlights:

Overall Rank
#19
Money-back guarantee
30
Setup time
6 min.
Device count per license
5
Mobile apps
-
Best price
$8.25/month
Overview - highlights
  • Great customer support
  • Nicely designed
  • No advanced options
  • Expensive pricing plans
Overview - conclusion
BufferedVPN has a nicely designed sotware and excellent customer support, but its refund and Privacy policies drag it down.
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