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CyberGhost review

October 2017
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CyberGhost is a good VPN service provider that is balanced in terms of advantages and disadvantages.
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Overall score
9.1
Rating #3 of 81
Highlights
  • More than 800 servers
  • No-logs policy
  • Practices transparency
Best for:
privacy
Privacy
privacy
Sports
privacy
Gaming
privacy
Torrenting
Supports:
netflix
BBC
netflix
Kodi
netflix
HBO
netflix
Hulu

CyberGhost Ratings

8.1
privacy
Privacy
9.1
speed-performance
Speed & Performance
9.4
apps
Apps
8.3
server
Servers
8.5
support
Support
8.2
Value for Money
Overall score

9.1

General overview

CyberGhost VPN is a Romania-based VPN service provider, which offers a variety of features: surfing the web anonymously, unblocking geographically restricted websites, Torrenting anonymously and more. Being based in Europe, Romania would have been under European Data Retention Directive. EU DRD would have been a blow to VPN user privacy, as the police and security agencies would be able to gain access to IP addresses and other personal information.

However, you do not need to worry about DRD, because Romania rendered this law unconstitutional. That means that the European DRD does not apply to CyberGhost at all.

CyberGhost general highlights:

Overall Rank
#3
Money-back guarantee
30
Setup time
4 min.
Device count per license
5
Mobile apps
iOS & Android
Best price
$2.90/month
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Company information
Company name: CyberGhost S.A.
Company incorporation country: Romania
Years in market: 6
No-logs: Yes
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Overview - conclusion
CyberGhost VPN offers strong encryption as well as a great Privacy Policy, which will make sure that your data is and definitely will stay anonymous.
Privacy
8.1

As European Data Retention Directive does not apply to Romania (no longer applies to any country), CyberGhost VPN users don’t have to worry about third-parties having access to their personal information. This VPN provider has a strict no-logs policy, which means that no user activity or connection logs will be stored. CyberGhost also practices transparency - it puts up transparency reports on its website for users to see.

CyberGhost uses OpenVPN protocol with AES 256-bit encryption. It is also possible to connect to the VPN with PPTP and L2TP, but OpenVPN is the safest protocol out of these and it’s better to stick to the default one. CyberGhost also offers a couple of extra features like ad and tracking blockers as well as a killswitch.

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Feature / Criteria CyberGhost ExpressVPN PureVPN  
OpenVPN
PPTP
L2TP/IPSec
IKEv2
P2P allowed
Encryption (strongest) AES-256 AES-256 AES-256
Internet activity logs
Connection logs
Killswitch
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Privacy - highlights
  • Strict no-logs policy
  • Practices transparency
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Privacy - Conclusions
CyberGhost offers a few protocols to choose from with OpenVPN being the recommended one. Moreover, this VPN service provider has a good Privacy Policy and publishes transparency reports.

What Twitter users say about CyberGhost

expert
@CyberGhost_EN love your VPN service! Super simple and very secure. When are the new NSA proof servers going online? #CyberGhostVPN
@JustDaveXxx
14 days ago
expert
One of the best! #CyberGhostVPN
@JustDaveXxx
7 days ago
expert
Using this service every day - having it setup to load with Windows - works very well. The new version of the software is much more reliable and the connection is stable.
@ManashTweet
2 days ago
expert
CyberGhost is a great Software (y)
Michael
5 days ago
Speed & Performance
9.1

Both connection and server speeds were pretty good and a bit varying, but still fast. Moreover, connecting to a server location only took a few seconds and the connections were stable as well as reliable.

When you search for a VPN, fast speed is an extremely important factor. You want your streaming services to work well and without annoying buffering and your browsing experience to be smooth. Moreover, it is known that in general, Internet speed drops when using a VPN, so it's important to try and find a VPN that still offers good speed even when using VPN services. We check the speed when connecting from the US to the UK, as it's half across the globe. It is a big distance, so keep in mind that closer locations may provide better speed and latency.

Internet speed without a VPN shows your general Internet Service Provider download and upload speed. On the other hand, it is known that you lose speed when using a VPN service. So be sure to take into consideration if your speed drops too much.

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Feature / Criteria CyberGhost ExpressVPN PureVPN  
Unlimited speed
Server switches Unlimited Unlimited Unlimited
Unlimited data
Speed consistency & reliability 7.5 9.7 8
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Speed - highlights
  • Fast server speed
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Speed - Conclusions
The overall VPN speed is good. While it might slow down a bit, it is only natural that there is a small drop.

Speed test

download speed test

Download speed with a VPN

upload speed test

Upload speed with a VPN

Apps
9.4

CyberGhost VPN service provider is available for Mac, Windows, Android as well as iOS operating systems. There are numerous guides on how to set up CyberGhost on these devices. Moreover, there are guides on how to manually configure this VPN for Linux, Kodi, various routers and other devices as well. CyberGhost VPN is very easy to install and is user-friendly too.

A troubleshooter is also available, so you can check out the articles if you’ve run into some kind of problem while using CyberGhost VPN. The troubleshooter has articles about connection and speed, account and subscription as well as streaming problems and more.

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Feature / Criteria CyberGhost ExpressVPN PureVPN
Mac
Windows
Linux Manual configuration Manual configuration
iOS
Android
Blackberry Manual configuration
Windows phone Manual configuration Manual configuration
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Apps - highlights
  • Supports all major platforms
  • 5 simultaneous connections
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Apps - Conclusions
CyberGhost VPN covers all major platforms and has a user-friendly and easy to use software.
Servers & Locations
8.3

This VPN service provider offers its users over 800 servers in 27 countries that are located all around the globe. This extensive server location list should be more than enough to access geographically-locked websites. All of the plans include unlimited traffic and bandwidth, so you won’t need to worry about exceeding some kind of fixed limits.

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Feature / Criteria CyberGhost ExpressVPN PureVPN  
Countries 27 94 141
Server locations 800+ 1500+ 750+
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Locations - highlights
  • Over 800 servers
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Locations - Conclusions
While 27 countries isn't a lot, CyberGhost offers more than 800 server locations.

CyberGhost Servers are located in these countries:

Support
8.5

Customer support includes a knowledge base, a troubleshooter and a FAQ section. Furthermore, numerous guides are available as well. CyberGhost also has a live chat available and you can submit a ticket too.

CyberGhost support
CyberGhost support
CyberGhost support
CyberGhost support
CyberGhost support
CyberGhost support
CyberGhost support
CyberGhost support

Eventually, you will run into a problem - payment method not working, servers not connecting, pretty much anything can happen. That's where support comes through - many different customer support options mean that there are multiple ways to contact the support and get help from a professional.

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Feature / Criteria CyberGhost ExpressVPN PureVPN  
Live chat
Email
Knowledge base
FAQ
24/7 support
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Support - highlights
  • Extensive knowledge base
  • Live chat
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Support - Conclusions
CyberGhost has an extensive knowledge base and FAQs as well as guides, a troubleshooter and a live chat.
Value for money
8.2

CyberGhost has three pricing plans: 1 month ($10.49), 6 months ($5.90/month) and a 2 year plan ($2.90/month). All plans offer same features: up to 5 simultaneous connections, 30-day money back guarantee, fast server speed and more.

CyberGhost VPN accepts all major credit cards like MasterCard, Visa, American Express and JCB. Also, you have the option to pay with PayPal or BitCoin. There is a 30-day money-back guarantee available if you’re not happy with the service and want a refund.

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Value for money - highlights
  • Multiple payment methods
  • 30-day money back guarantee
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Value for money - Conclusions
The 2 year plan offers great pricing and it is nice for those who do not want to spend too much, but still user premium services.
9.1

CyberGhost is a good VPN service provider that is balanced in terms of advantages and disadvantages.

CyberGhost review
October 2017
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