Disconnect review

August 2017
quote
Disconnect seems to be a neat VPN service at first glance, but only until you give its Privacy Policy more attention.
quote
Overall score
6.5
Highlights
  • Integrated malware & ad blocker
  • 3 simultaneous connections
  • Strong encryption
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Disconnect Ratings

7.1
privacy
Privacy
7.2
speed-performance
Speed & Performance
5.5
apps
Apps
6.8
server
Servers
6.4
support
Support
6.1
Value for Money
Overall score

6.5

General overview

Disconnect was founded in 2011 and is based in the United States. Most users might be concerned, as the Five Eyes group and NSA are based in the US as well. Also, it can be said that the countries in which the servers are located are not that safe when it comes to privacy and security, so some users might rethink getting Disconnect VPN. Other than that, Disconnect offers a few great features that a basic VPN user might surely appreciate.

Disconnect general highlights:

Overall Rank
#36
Money-back guarantee
7
Setup time
11 min.
Device count per license
3
Mobile apps
iOS & Android
Best price
$5.00/month
Overview - conclusion
Disconnect has been operating since 2011 and is based in the privacy-ufriendly US.
Privacy
7.1

Disconnect is based in the US, so anyone seriously concerned about their privacy and possible tracking might want to choose another VPN provider. Though Disconnect does not keep usage logs, it does keep minimal connection logs like the connection and disconnection time. Also, some information about account management and billing is kept. While this might not seem much to a basic user, more advanced VPN users will likely avoid any provider who keep even a little bit of information to themselves.

Disconnect VPN uses OpenVPN and IKEv2 (IPsec) protocols. iOS devices use IkEv2 (IPsec) with AES 256-bit encryption, while Mac OS X, Windows and Android devices use OpenVPN with AES 256-bit encryption. Disconnect uses strong encryption, though the protocol selection is quite limited. Nevertheless, OpenVPN is considered to be the one of best protocols out there.

Privacy - highlights
  • Strong encryption
  • Based in the US
  • Connection logs
Privacy - Conclusions
Disconnect keeps connection logs as well as some billing information.
Features
7.2

Disconnect VPN does not have information on how many servers they have, but you can choose from servers located in the US, Europe, Asia and Germany. Only these four regions are available, but their exact size and spread is unknown. Also, the exact number of servers in each location is unknown as well. While P2P and torrenting are not outright prohibited, it might not be a good idea to engage in such activities, because you never know which server and particular location you’re connected to.

Disconnect’s subscription can cover up to 3 devices, which is great for those users who want to have their desktop as well as mobile devices covered. While some other VPN providers offer more device coverage, Disconnect at least offers one than more simultaneous connection. Also, Disconnect has an integrated tracker and malware blocker and there are no annoying ads popping up.

Features - highlights
  • Integrated ad and malware blocker
  • No clear server number
Features - Conclusions
Disconnect offers 3 simultaneous connections, a few advanced feature, but the server number is generally unknown.
Apps
5.5

Disconnect is available for Windows, Mac OS X, iOS and Android. Also, browsers like Chrome, Safari, Firefox, Opera and Android browser can be protected with the Disconnect VPN. Unfortunately, Linux is not supported.

Apps - highlights
  • Browser extensions
  • Linux is not supported
Apps - Conclusions
Disconnect is available on all majo devices, but Linux is not supported.
Support
6.4

Disconnect has a very detailed and informative FAQ page, which gives insight into mobile apps, a desktop client, browsers and much more. Though the FAQ page is comprehensive, a knowledge base or troubleshooting guidelines would also be very helpful. The only way to directly contact the support team is through email - there’s no live chat or contact form to fill out.

Support - highlights
  • No knowledge base
  • No live chat
Support - Conclusions
There is no way to contact the support team directly, as there is no live chat or contact form.
Value for money
6.1

Disconnect offers one paid plan with two terms available - one month and one year, which cost $5 or $50 dollars accordingly. You can choose from three memberships: Basic, Pro and Premium. The Basic membership offers protection for one browser (protects from tracking and censoring) and is more of a web proxy than a VPN service. The Pro membership has a one-time fee, which is $40. This membership helps to block malware and trackers on your browsers and devices.

The only drawback is that it’s only available for Mac OS and iOS. The Premium plan protects your Mac OS X, Android, Windows and Android devices. Also, the Premium membership hides your location, protects your Wi-Fi traffic and provides tighter privacy as well as security.

Value for money - highlights
  • Limited pricing plans
Value for money - Conclusions
Disconnect has limited subscription options, but offers three memberships.
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