Hide.me review

August 2017
quote
Hide.me offers some good features like strong encryption, unlimited data and bandwidth, but has its disadvantages as well like expensive pricing, the setup process and no built-in OpenVPN protocol.
quote
Overall score
7.0
Highlights
  • Good server speed
  • No-logs policy
  • 24/7 support
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Hide.me Ratings

7.5
privacy
Privacy
7.2
speed-performance
Speed & Performance
7.1
apps
Apps
6.2
server
Servers
6.9
support
Support
7
Value for Money
Overall score

7.0

General overview

Hide.me is a Malaysia based VPN, although its initial market was Germany and because of that, it has a large German presence. Hide.me is considered to be a very good VPN provider, probably one of the top in the market - it has a couple of pricing plans, enchanced security and privacy. Furthermore, like a standard VPN service, it offers its users means to access restricted, censored or blocked content. Hide.me network spreads over 20 countries and keeps expanding its network.

Hide.me general highlights:

Overall Rank
#23
Money-back guarantee
14
Setup time
9 min.
Device count per license
1-5
Mobile apps
Windows Phone, iOS & Android
Best price
$9.99/month
Overview - conclusion
Hide.me offers good quality VPN services and has a lot of strong features.
Privacy
7.5

Hide.me VPN offers great security and is log-free. Hide.me also conceals and hides your location, identity so that you could surf the internet anonymously. Moreover, they do not store IP addresses or any personal information about their customers, they can only keep the email address record of the subscriber. Even during payment, they assign you a unique ID, which is then deleted and cannot be tracked. Besides, what makes using Hide.me VPN safer is that all the various protocols are supported with Point-to-Point, AES-128, AES-256 encryptions.

Privacy - highlights
  • No-logs policy
  • Anonymous payment
Privacy - Conclusions
Hide.me has a great security and a no-logs policy. Moreover, it does not store any personal data.
Features
7.2

What makes Hide.me different is that they have a big variety of protocols that can be used. Even though OpenVPN is not built into their client, there is a possibility to easily set it up manually as there are numerous step-by-step guides for that. Hide.me can provide recommendations on how to set up certain protocols if you’re not sure how to do that

Hide.me VPN has other great features: great speed, surprisingly good security and high quality service if only to name a few. There’s also a free proxy on their website that lets you choose from three proxy locations (Netherlands, Germany, USA).

Features - highlights
  • A variety of protocols available
  • Good speed
Features - Conclusions
There is a variety of protocols that users can choose from, but OpenVPN can only be set up manually.
Apps
7.1

Hide.me VPN services are compatible with numerous devices. It can run on different operating systems, tablets and mobile phones (Android, Windows, Mac OSX, iOS, Windows phone 8.1., Linux and others). To set up devices for simultaneous connection options - you have to set up a connection on Hide.me’s website first to be able to connect from other devices.

Apps - highlights
  • Simultaneous device use is tricky
Apps - Conclusions
Connections need to be set up on Hide.me's website for multiple device usage.
Support
6.9

Customer support is a really strong feature of Hide.me VPN provider. They have a few ways to help you resolve problems. One is an online ticket system where you fill out a contact form. Another way is a community page and it’s great if you want to look up the problems that might have already been resolved or if you want to make suggestions.

Even though community page is easy to browse, you need to create another account to sign in to the community, you cannot sign in with your Hide.me account. Finally, they have a live chat that is available 24/7, a feature not many other VPN providers have

Support - highlights
  • Various customer support options
  • 24/7 support
Support - Conclusions
While there are many support options, you need to create another account to access the forum.
Value for money
7

Hide.me has three different pricing plans - Free, Premium, Plus. The Free plan is greatly limited and offers only three locations to choose from (Canada, Singapore, Netherlands). It also limits data transfer to 2GB and does not include OpenVPN protocol. The Premium plan allows five connections and unlimited data transfer. The Plus plan has full protocol support, includes 20 locations and 75GB of data transfer. It can be said that the Plus plan is good for those, who do not use VPN services frequently. Moreover, like most of other VPN service providers, Hide.me pricing plans have discounts that depend on for how long you sign up for services. However, the Premium plan is quite pricy comparing to other VPN providers and their array of services and data limits. Hide.me also allows a lot of various payment methods including Bitcoin, Kash and others.

The refund policy is quite strict though, you need to have used less than 500 MB bandwidth usage and ask for a refund within 14 days after your purchase.

Value for money - highlights
  • Has a free plan
  • Strict refund policy
Value for money - Conclusions
Hide.me has a strict refund policy and is quite pricey when compared to other providers.