Mullvad review

October 2017
quote
Mullvad offers solid services, but their subscrption packages and customer support are the biggest drawbacks.
quote
Overall score
6.7
Highlights
  • Encrypted mailing system
  • No-logs policy
  • P2P/Torrenting allowed
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Mullvad Ratings

7.6
privacy
Privacy
7.3
speed-performance
Speed & Performance
6.9
apps
Apps
7.2
server
Servers
5.4
support
Support
5.5
Value for Money
Overall score

6.7

General overview

Mullvad VPN provider is a small fish in the ocean. However, no matter their size, the services they offer are of the highest quality. Complete Internet safety, reliability, and security are offered by Mullvad. This is a company that is based in Sweden and Mullvad VPN wants to ensure that location, activities, and identity of the user is kept private.

Mullvad also use physical bare metal servers and not the virtual ones, as tis is to ensure perfect security and user safety. Moreover, these servers are either owned by them or rented from third-parties, though used by mullvad alone. By doing so, they want to keep users protected at all costs.

Mullvad general highlights:

Overall Rank
#63
Money-back guarantee
30
Setup time
9 min.
Device count per license
3
Mobile apps
iOS & Android
Best price
$5.74/month
Overview - conclusion
Mullvad offers complete Internet safety, reliability, and anoymity.
Privacy
7.6

They make use of the AES-256 as the protection protocol, with situational fallback to BF-128 when the need arises. There is also a protection system called layer obfuscation with an Obfsproxy. This is used to wrap up traffic to make it unidentifiable, mostly used for cases where some traffic types are being blocked by the ISPs.

Your personal privacy is also guaranteed, because they don’t keep logs of your Internet activities and Mullvad will never demand your personal information. They even take anonymity to the next level by encouraging users to pay via Bitcoin and cash, to avoid any links that might trace back to them. However, users who pay by using bank services should know that they keep transfer records. The same is applicable to credit card firms, and Mullvad does not have any power over those.

Privacy - highlights
  • Makes traffic unidentifiable
  • Keeps transfer records
  • Only a single protocol available
Privacy - Conclusions
Mullvad VPN does not keep logs and uses strong AES-256 encryption with OpenVPN protocol.
Features
7.3

The VPN protects against mass surveillance and also hides the IP address and gives out its own, so that there will be no links to you.The best feature is that you can register and create an account without giving out any of your personal information or details. You can also make all communications with them private via the PGP key encrypted mail, and pay with Bitcoin and cash to avoid any traces. They have a killswitch that switches off the internet connection when there is a security threat. Users are offered up to 3 simultaneous connections.

Mullvad also has a port-forwarding feature, which allows you to open ports when you want to send an incoming traffic to your device. They also allow Torrenting, as they have 82 servers scattered in 20 countries all around the globe.

Features - highlights
  • Includes a killswitch
  • 3 simultaneous connections
Features - Conclusions
Mullvad VPN offers over 327 IP addressess, through 82 servers in 20 countries. Moreover, there are advanced features like a killswitch and layer obfuscation.
Apps
6.9

Mullvad supports several operating systems like Mac OS 10.7 Lion and the newer versions, Debian Linux out-of-the-box, Android, Windows 7 and newer versions and iOS, coupled with all the other devices that have support for OpenVPN.

Apps - highlights
  • Supports all major platforms
Apps - Conclusions
Mullvad supports all major operating systems and devices like Windows, Mac, iOS and Android.
Support
5.4

Their support could be contacted via their mailing or email address as well as Twitter. Mullvad also has numerous FAQs and guides for users. However, support working hours are not specified and there is no live chat available to users for quick help.

Support - highlights
  • No live chat
  • No 24x7x365 support
Support - Conclusions
While there are a few customer support options to choose from, they are not 24x7x365. Moreover, live chat is not available.
Value for money
5.5

This is the VPN service provider that makes things easier for people, as there is only one payment package here - that is the €5 ($5.74) per month package. However, more pricing plans would be better as they would offer some sort of discount to the user.

The acceptable payment methods used by Mullvad include the Swish, PayPal, credit cards, and the bank wire method. They also accept cash and payments through Bitcoin. They offer a 30-day money back guarantee, but this is not applicable to those who make cash payments because of regulations. The refund for Bitcoin comes back to the original payment address. Money could only be sent to a different address when you authorize it with a signature from the original address.

Value for money - highlights
  • Multiple payment methods
  • 30-day money back guarantee
  • Only 1 payment package
  • No discounts
Value for money - Conclusions
There is only one subscription package, but many payment methods available and Mullvad offers 30-day money back guarantee.
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