PrivateTunnel review

October 2017
quote
PrivateTunnel VPN is a good service provider for those using it for the most basic needs.
quote
Overall score
6.3
Highlights
  • Supports all major platforms
  • Pricing is based on data usage
  • Up to 10 simultaneous connections
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

PrivateTunnel Ratings

6.7
privacy
Privacy
6.9
speed-performance
Speed & Performance
6.4
apps
Apps
5.2
server
Servers
6.7
support
Support
6.2
Value for Money
Overall score

6.3

General overview

PrivateTunnel was developed by OpenVPN Technologies Inc. and this company established one of the most secure VPN protocols in the VPN market. Being based in the US, PrivateTunnel is susceptible to monitoring by the NSA, the Fives Eyes group and other institutions.

PrivateTunnel general highlights:

Overall Rank
#42
Money-back guarantee
-
Setup time
10 min.
Device count per license
3
Mobile apps
iOS & Android
Best price
$6.00/month
Overview - conclusion
PrivateTunnel is based in the United States and was developed by OpenVPN Technologies Inc.
Privacy
6.7

In their privacy policy, PrivateTunnel states that they keep some data about their users. No information about keeping user activity logs is mentioned, but some of the connection logs are kept. Being based in the US, PrivateTunnel can be asked to hand over user data to law enforcement and other institutions and will have no choice but to comply. In general, any VPN based in the US can be subjected to surveillance, data collection, sharing and data analysis.

PrivateTunnel uses OpenVPN and encrypts your data transmissions with 128-bit AES-GCM encryption. This method is relatively fast and provides good security. The AES 128-bit encryption is widely used and has best compatibility. Also, it is probably the fastest one available when compared to other encryption types.

Privacy - highlights
  • Connection logs
  • Is based in the US
Privacy - Conclusions
PrivateTunnel keeps connection logs and uses mediocre encryption with OpenVPN protocol.
Features
6.9

PrivateTunnel VPN has server locations in about 10 countries such as the US, the UK, Sweden, Canada and others. While you can access countries like the US or UK, BBC iPlayer and Netflix are not available. Moreover, the server and country locations are really limited when compared to some other VPN providers, as other companies have hundreds of servers you can connect to.

PrivateTunnel does not have a big number of servers and it is immediately felt. The speed is not that great, as it varies from low to mediocre no matter which server you’re connected to. While the server numbers might be a drawback, PrivateTunnel offers multiple simultaneous connections with its paid plans. Up to 10 simultaneous connections are allowed with the unlimited plan. PrivateTunnel’s website has no information regarding P2P or torrenting activity, but user accounts can be terminated if they take part in copyright infringement. Also, knowing the company is based in the US, it is better to avoid any torrenting or other similar activities.

Features - highlights
  • Up to 10 simultaneous connections
  • Netflix, BBC iPlayer not available
  • Limited server locations
Features - Conclusions
Server location choices are very limited and the speed is slow, but PrivateTunnel offers up to 10 simultaneous connections.
Apps
6.4

PrivateTunnel supports Mac and Windows as well as Android and iOS mobile devices. Linux users can connect to PrivateTunnel only through the command line. Windows Phone, Symbian and Blackberry are currently not supported by Private Tunnel as they do not have a connection framework for the OpenVPN protocol.

Unfortunately, there are no installation or setup guides available for users, except a brief Linux connection guide.

Apps - highlights
  • No installation or setup guides
Apps - Conclusions
PrivateTunnel supports all major operating systems. However, there are no installation guides.
Support
6.7

The support options are limited to only a knowledge base and email support. There are no ticket, phone or live chat support options available. For this reason, there is no option to contact the support team directly in time of need. Also, it’s not clear whether the email support works 24/7 or has its own working time that is not indicated anywhere on PrivateTunnel's website.

Most of the basic questions as well as account and connection questions are answered, but it is disappointing that there is no live chat to contact the support team right away. No setup or installation guides are available either.

Support - highlights
  • Limited support options
  • No live chat
Support - Conclusions
PrivateTunnel's support options do not include nor live chat, nor ticket system.
Value for money
6.2

PrivateTunnel’s pricing plans are based on data usage rather than fixed monthly plans. There is a free plan available with 200MB of data offered (more can be earned by referring a friend). There are three more data cap plans - 20GB ($9.99), 100GB ($19.99) and an unlimited plan ($29.99 a year, only $2.49 a month). The unlimited plan offers unlimited bandwidth and up to 10 simultaneous connections.

PrivateTunnel accepts all major credit and debit cards, PayPal, BitCoin, AliPay and other payment methods. A full refund if purchase was made within the last 30 days is available, but the yearly subscriptions are not eligible for a refund.

Value for money - highlights
  • Offers a free plan
  • Annual subscription is not refundable
Value for money - Conclusions
Subscription plan pricing depends on data usage. While there is a 30-day money back guarantee, the annual susbscription is non-refundable.
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