ProXPN review

December 2017
quote
ProXPN is a relatively well-rounded VPN service, however, its biggest drawbacks are the lack of live chat, shady privacy as well as expensive pricing plans.
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Overall score
6.4
Highlights
  • Easy to use
  • Supports all major platforms
  • Unlimited bandwidth and speed
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

ProXPN Ratings

6.3
privacy
Privacy
6.3
speed-performance
Speed & Performance
7.2
apps
Apps
6.2
server
Servers
6.1
support
Support
6.0
Value for Money
Overall score

6.4

General overview

ProXPN is a rock-solid VPN service that provides Internet users with secure browsing in addition to geo-location privacy. The service provider is based in Netherlands, a country which has favorable laws that don’t subject data to mandatory retention. Their VPN service is characterized by a straightforward feature set, simple interface and configuration options as well as a simple pricing plan, which make it an overall easy-to-use service.

ProXPN general highlights:

Overall Rank
#61
Money-back guarantee
30
Setup time
8 min.
Device count per license
1
Mobile apps
iOS & Android
Best price
$6.25/month
Overview - conclusion
ProXPN VPN service is steadily gaining the reputation of protecting their user’s online activities.
Privacy
6.3

ProXPN service supports OpenVPN and PPTP encryption protocols. OpenVPN is implemented with a 2048-bits encryption key and 512-bit tunnel. In addition to this, the service comes with a built-in VPN Guard feature that allows you to automatically disconnect your connection in case the VPN drops accidentally. This is more or less the killswitch function disguised in a sugar-coated name.

ProXPN outlines very transparent terms regarding the use of the service. Included in their policy is a statement that says there's no logging of users IPs, duration of connection, or activities, so you can be sure there's no information about you to hand over to anyone. Additionally, they state that mandatory information collected about you, for example sign up information, is never shared with anyone. They also include a list of forbidden activities (e.g. hacking, spamming, distributing viruses, etc.) within their terms of service. What is strange is that you must provide your telephone number when purchasing their plan. They say the number is required for account activation but that doesn’t sound good to anyone who wants to stay completely anonymous.

Privacy - highlights
  • Logging policy not transparent
  • Phone number required during registration
Privacy - Conclusions
ProXPN provides only 2 VPN encryption protocols. Open VPN and PPTP, which may not be enough for advanced users with different requirements.
Features
6.3

ProXPN offers a variety of features - the ability to select authentication protocols between OpenVPN and PPTP, VPN Guard, multiple devices, P2P access (generally restricted on their servers located in the US), unlimited speeds, and all available ports are open.

ProXPN currently has 65 servers in 18 countries. Most of the servers are located in the US, Canada and Europe, giving subscribers enough coverage to access some of the major streaming sites that may be restricted in other locations. As mentioned earlier, ProXPN is Torrent friendly though this feature is not available on the servers within the US.

Features - highlights
  • Includes a killswitch
  • P2P/Torrenting allowed
  • Few server locations
Features - Conclusions
A in-built killswitch, also known as a VPN Guard is available to the users.
Apps
7.2

If you decide to try out the ProXPN VPN service, you can use it on your Windows or Mac PCs, as well as iOS or Android platforms. Their software includes a simple and straightforward interface, so downloading and installing it on your devices takes no time at all. Once installed, starting the connection on your device is as easy as one click. Other configuration options on the system are also easy to locate and well organized.

Apps - highlights
  • Supports all major platforms
  • Simple and intuitive Windows client
Apps - Conclusions
ProXPN offers intuitive and easy to use apps as well as desktop clients. The Windows one is probably the best out of all supported devices offered.
Support
6.1

The support staff at ProXPN is available 24/7, and can be contacted via e-mail, phone, or through their Twitter account. You can also access the FAQ section on their website for answers to basic questions and concerns regarding the service offering. However, there is no live chat option.

Support - highlights
  • 24x7x365 support
  • Multiple support channels
  • No live chat
Support - Conclusions
While ProXPN offers 24/7 customer support and a few contact options, the lack of live chat is unfortunate.
Value for money
6.0

The ProXPN premium plan has 3 subscription packages. The first one is a 3-month subscription plan which costs $9.98 per month while the second one is a 6-month subscription which costs $8.33 per month. The last one is a 1 year subscription which costs $6.25 per month.

If you purchase the plan as a new user, you get a 30-day risk-free trial period which translates to 30-day money back guarantee. You can use credit/debit card or PayPal as payment methods.

Value for money - highlights
  • 30-day risk-free money back guarantee
  • Shortest plan is 3 months
Value for money - Conclusions
The pricing plans are somewhat high, but the biggest drawback is the lack of 1 month plan.
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