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PureVPN review

December 2017
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Servers in more than 140 countries and unlimited data make PureVPN a great choice for streaming and surfing the web securely.
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Overall score
8.6
Rating #4 of 81
Highlights
  • 24/7/365 live chat support
  • Compatible with more than 20 devices
  • Split tunneling
Best for:
privacy
Pandora
privacy
Sports
privacy
Gaming
privacy
Hiding IP
Supports:
netflix
Kodi
netflix
Hulu
netflix
Roku
netflix
BBC

PureVPN Ratings

8
privacy
Privacy
8.1
speed-performance
Speed & Performance
9.5
apps
Apps
9.4
server
Servers
8.7
support
Support
8.1
Value for Money
Overall score

8.6

General overview

PureVPN is a veteran of the industry and has been about 9 years in the VPN market. It is a proven VPN provider with a lot of functionality. It also has a wide selection of servers and a wide platform coverage.

PureVPN is a solid VPN service provider, probably one of the best as well. It has a well designed application, good privacy policy and a top-notch customer support.

PureVPN general highlights:

Overall Rank
#4
Money-back guarantee
7
Setup time
9 min.
Device count per license
5
Mobile apps
iOS & Android
Best price
$2.95/month
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Company information
Company name: GZ Systems Ltd.
Company incorporation country: Hong Kong
Years in market: 11
No-logs: Yes
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Overview - conclusion
PureVPN offers an extensive server location list as well as great software/app performance. Moreover, PureVPN has great pricing plans for those not wanting to spend too much on VPN services.
Privacy
8

PureVPN recently transferred their headquarters to Singapore, and now claims they are storing no logs at all. Though it is said that there is a "no-log" policy, some private information like email, phone and name is still collected and stored. On the other hand, with BitCoin available, one can provide a random name and a phone number as well as a throw-away email account to prevent PureVPN from holding any factual PII data. Privacy is well respected, but could be better.

Only PPTP and L2TP protocols are supported. OpenVPN (the newest and safest protocol) is just in beta with no clear deadline of delivery. On the other hand, you can use the manual setup of OpenVPN as PureVPN provides a tutorial for that.

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Feature / Criteria PureVPN CyberGhost VyprVPN  
OpenVPN
PPTP
L2TP/IPSec
IKEv2
P2P allowed
Encryption (strongest) AES-256 AES-256 AES-256
Internet activity logs
Connection logs
Killswitch
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Privacy - highlights
  • Some information is stored
  • OpenVPN needs manual configuration
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Privacy - Conclusions
The privacy is good, but could definitely be better.

What Twitter users say about PureVPN

expert
Yes, It's #PureVPN have been using it and it's the best one out there.
@RosetteMak
14 days ago
expert
Excellent piece of software and service. I’ve used purevpn for a couple of months now and it's always been working, no connection failures and a decent speed. Very happy with their service.
@RosetteMak
7 days ago
expert
Really good live customer service, good features on the pc app, have bought 2 years. I’m satisfied with the performance and speed of the software :)
Lorenzo
2 days ago
expert
This VPN solves all of my problems. Ive now said good bye to my previous miseries such as restricted and blocked content and ad pop ups.With PureVPN, i get to enjoy content from any region and remain invisible from advertisers. Bravo to the team for crafting an excellent software.
Katherine Langford
5 days ago
Speed & Performance
8.1

VPN speed was around 50% of the speed when not using VPN, but for the standard browsing experience that had no negative effects.

When you search for a VPN, fast speed is an extremely important factor. You want your streaming services to work well and without annoying buffering and your browsing experience to be smooth. Moreover, it is known that in general, Internet speed drops when using a VPN, so it's important to try and find a VPN that still offers good speed even when using VPN services. We check the speed when connecting from the US to the UK, as it's half across the globe. It is a big distance, so keep in mind that closer locations may provide better speed and latency.

Internet speed without a VPN shows your general Internet Service Provider download and upload speed. On the other hand, it is known that you lose speed when using a VPN service. So be sure to take into consideration if your speed drops too much.

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Feature / Criteria PureVPN CyberGhost VyprVPN  
Unlimited speed
Server switches Unlimited Unlimited Unlimited
Unlimited data
Speed consistency & reliability 8 7.5 9.1
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Speed - highlights
  • Unlimited data transfer
  • The speed dropped about 50%
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Speed - Conclusions
The speed decrease might be an issue to some of PureVPN's users.

Speed test

download speed test

Download speed with a VPN

upload speed test

Upload speed with a VPN

Apps
9.5

PureVPN supports all major platforms: Windows, OSX, iOS and Android. Be aware - if the downloaded OS X application version won't work, don't be afraid to reach out through live chat to get the newer version. We did not understand why the older version is offered for download in the first place.

One more good thing about PureVPN - it has detailed instructions on how to set up VPN at router level.

While most platforms only need a simple installation of the VPN software or app, some devices might need manual configuration, as there are only certain protocols and options available for a certain type of device.

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Feature / Criteria PureVPN CyberGhost VyprVPN
Mac
Windows
Linux Manual configuration Manual configuration Manual configuration
iOS
Android
Blackberry Manual configuration Manual configuration
Windows phone Manual configuration
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Apps - highlights
  • Compatible with routers, gaming consoles, Smart TV's and more
  • 5 multi logins are offered
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Apps - Conclusions
Detailed instructions and guides, wide VPN compatibility range.
Servers & Locations
9.4

PureVPN has 700+ servers in 141 countries. Other providers can boast with a larger amount of servers, though PureVPN offers an extensive amount as well. The desktop application has a convenient map view, which allows the users to select which server to connect to directly from the map

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Feature / Criteria PureVPN CyberGhost VyprVPN  
Countries 141 27 70
Server locations 750+ 800+ 700+
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Locations - highlights
  • Over 750 server locations
  • Point and click map-view
  • More than 100 countries
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Locations - Conclusions
One of the most extensive server location list with an easy interface.

PureVPN Servers are located in these countries:

Support
8.7

PureVPN's knowledge base is thorough and extensive, meeting the needs of both beginner users as well as the more advanced ones.

Live chat is also available. We have used it whilst trying to set up the PureVPN application - the responses were indeed quick and professional.

PureVPN support
PureVPN support
PureVPN support
PureVPN support
PureVPN support
PureVPN support

Eventually, you will run into a problem - payment method not working, servers not connecting, pretty much anything can happen. That's where support comes through - many different customer support options mean that there are multiple ways to contact the support and get help from a professional.

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Feature / Criteria PureVPN CyberGhost VyprVPN  
Live chat
Email
Knowledge base
FAQ
24/7 support
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Support - highlights
  • Extensive knowledge base
  • Live chat
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Support - Conclusions
Friendly support will help you out anytime, 24x7x365.
Value for money
8.1

PureVPN has three pricing plans available - 1 month, 6 months and 2 years. The 2 year plan has a really competitive pricing - $2.99 per month. While the biannual plan is very cheap, it's a bit of a drawback that there is no 1 year plan offered, as some users might not want to commit to PureVPN for 2 years.

There is also a 7-day refund policy, but you must use up no more than 500MB of data during those days, otherwise the refund will not be valid.

There are multiple payment options available including PayPal, AliPay and others. BitCoin is also an available payment option – that is one of the advantages over other premium VPN providers.

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Value for money - highlights
  • Cheap 2 year plan
  • Multiple payment methods
  • Tricky refund policy
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Value for money - Conclusions
The 2 year plan is a great deal for someone who does not want to spend too much, but still wants to get premium VPN services.
8.6

Servers in more than 140 countries and unlimited data make PureVPN a great choice for streaming and surfing the web securely.

PureVPN review
December 2017
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