SurfEasy review

December 2017
quote
SurfEasy is great fo those who want good privacy, server speed and a decent advanced feature list.
quote
Overall score
6.9
Highlights
  • 5 simultaneous connections
  • P2P allowed
  • Strong encryption
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

SurfEasy Ratings

7.6
privacy
Privacy
7.3
speed-performance
Speed & Performance
6.3
apps
Apps
6.9
server
Servers
6.1
support
Support
7.1
Value for Money
Overall score

6.9

General overview

SurfEasy is based in Toronto, Canada. It is a VPN provider owned by the famous web browser Opera. Being based in Canada, SurfEasy VPN might potentially be under the Five Eyes group surveillance (intelligence is gathered, analyzed and shared between the US, UK, Canada, Australia and New Zealand). Nevertheless, SurfEasy has good encryption and a list of features that basic VPN users will definitely appreciate.

SurfEasy general highlights:

Overall Rank
#24
Money-back guarantee
7
Setup time
9 min.
Device count per license
5
Mobile apps
iOS & Android
Best price
$3.99/month
Overview - conclusion
SurfEasy is owned by Opera and offers pretty neat VPN services.
Privacy
7.6

Their privacy policy states that they may legally be obliged to disclose personal information to governmental authorities or agencies. But as Surfeasy has a no-log policy, all the information that they could give is that you use their services. Also, the privacy policy is very straightforward with what kind of data they keep.

SurfEasy offers OpenVPN and IPsec security protocols (with 256-bit and 128-bit respectively). While OpenVPN is the default option and there are no other protocols to choose from, it has very strong encryption and is the best to use for VPN activities anyway.

Privacy - highlights
  • Strong encryption
  • Limited protocol choice
Privacy - Conclusions
SurfEasy has an OpenVPN protocol with strong encryption, but is lacking in protocol choice.
Features
7.3

To download the software, you will need to sign up with your email, but that’s pretty much it if you want to use the free plan. While the free plan is limited in data, you can easily earn more by confirming your email, adding devices, referring the VPN to your friends and more. SurfEasy allows up to five simultaneous connections, which is great for those in need of a wide device coverage, especially knowing that most of other VPN providers offer significantly fewer. SurfEasy has about 20 country locations with over 1000 servers that are located in different continents.Though there are VPN providers with more locations to offer, the server and location number should be enough for any standard VPN user. Also, the software itself is very easy to install and use, and you can switch server locations by choosing a country from a given list.

P2P and torrenting is allowed, which is good news for VPN users, as some of VPN providers strictly prohibit torrenting. There is even a Torrent Protection feature that protects your information, keeps up your download speed, and allows anonymous torrenting without exposing your personal data. Another SurfEasy’s VPN feature is Ad-Tracking that lets you know if certain websites are trying to collect your browsing information. Moreover, there’s a kill switch that disconnects you from the network if your connection fails and leaves your IP exposed. The killswitch is a nice feature and helps to protect your privacy and prevents information leakage. If you connect to an open or unprotected network, Wi-fi Security will automatically protect your data.

Features - highlights
  • 5 simultaneous connections
  • P2P allowed
Features - Conclusions
SurfEasy offers more than 1000 servers, 5 simultaneous connections and is easy to install and use.
Apps
6.3

SurfEasy is compatible with all the major platforms: Windows, iOS, Android and Mac operating systems. There are also extensions for Chrome and Opera browsers. However, SurfEasy VPN lacks Linux support.

Apps - highlights
  • Browser extensions
  • Lacks Linux support
Apps - Conclusions
SurfEasy is compatible with all the major devices, but does not support Linux.
Support
6.1

SurfEasy has a variety of support options. There is toll-free phone support, email, live chat and a knowledge base with FAQs, setup guides and how-tos. The support team is available during the weekdays as well as weekends, but their working hours are limited.

Knowledge base guides, troubleshooting and FAQ sections are informative and detailed, every step is clear and easy to understand. Though there is a variety of support options, no 24/7 live chat might be a drawback to some users.

Support - highlights
  • Various customer support options
  • No 24/7 live chat
Support - Conclusions
Customer support hours are limited and SurfEasy does not provide live chat.
Value for money
7.1

SurfEasy has three plans: a free one, 1 month and 12 months plans. SurfEasy offers a 7-day money-back guarantee for all of the paid plans if you’re not content with their services. The free plan gives you 500MB of data and has limited bandwidth. The free plan has a data cap, the paid plans do not.

There are only a few payment methods: Visa, MasterCard and PayPal. SurFeasy does not offer the option to pay with BitCoin. The payment options in general are limited when comparing them with other VPN providers.

Value for money - highlights
  • Has a free plan
  • No BitCoin option
Value for money - Conclusions
They offered payment options are limited and there is no BitCoin payment available.
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