SwitchVPN review

August 2017
quote
SwitchVPN has its advantages, but its provided privacy and anonymity are questionable.
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Overall score
7.0
Highlights
  • 24x7x365 customer support
  • Strong encryption
  • Multiple protocols
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

SwitchVPN Ratings

5.7
privacy
Privacy
7.2
speed-performance
Speed & Performance
7.8
apps
apps
7.1
server
servers
7.2
support
support
7.1
Value for Money
Overall score

7.0

SwitchVPN overview

SwitchVPN is a VPN service provider that is based in the United States. SwitchVPN has servers located in 32 countries (the Netherlands, Germany, Japan, Brazil, Australia, Hong Kong and more). The company also offers unlimited server switching as well as unrestricted bandwidth and speed. While SwitchVPN does not offer that many server locations, the speed was high. Connecting to a specific server location was quick and barely took a minute and the connection in general was stable and reliable. Good server speed is probably due to high-speed Gigabit servers that are available to SwitchVPN’s users. However, torrenting is only allowed through Dutch servers. SwitchVPN also offers some neat features like a killswitch, port-forwarding and auto reconnect.

SwitchVPN supports Windows, Mac, Linux, Android as well as iOS operating systems. The setup and the installation process is quick and simple and only takes a few moments to install it on any of your devices. What is more, 5 simultaneous connections are offered. This means that you can get all of your devices covered and protect them with SwitchVPN.

Only two pricing plans are available to users: a 1 month plan ($9.95) and a 1 year plan ($6.66/month). The pricing is quite expensive when compared to some other providers and what they might offer. Moreover, there is no 3 or 6 months plan, so users either have to pay for a pricey 1 month plan or commit to a 12 months plans. The good news is that a free trial is available for users who might want to try out SwitchVPN before buying it, but you have to enter your credentials to get it. The company maintains a 30-days money back guarantee and you can easily ask for a refund with no questions asked. The available payment methods include Visa and MasterCard credit cards, PayPal and BitCoin.

Strong encryption and a variety of protocols are available: OpenVPN, L2TP, PPTP and SSTP. In the Privacy Policy it is stated that SwitchVPN is required to comply with the law, but as it keeps no traffic logs, the company cannot share the information it does not have. On the other hand, it can collect names, email addresses and more personal information as well as some of the connection logs, so it’s not that secure or anonymous. Also, take into consideration that SwitchVPN is located in the US. The United States is home to intelligence agencies (FBI, NSA) and it is also a part of the 14 Eyes group. This means that personal information and data can be collected and shared. Moreover, the new US data retention laws do not provide much trust in any company based in this country. Take this into consideration when acquiring services located in the US, as you will never stay fully private and secure.

Customer support is available 24x7x365. The support options include email, live chat, a FAQ section, setup guides and troubleshooting. The FAQ section is not that extensive, but covers all of the basic questions a VPN user might have. The setup guides are easy to understand, but troubleshooting lacks more articles about the errors a user might run into.

SwitchVPN is a decent VPN service provider that offers relatively good services: there’s a variety of security protocols to choose from, strong encryption and also a decent server location list. However, expensive pricing plans, confusing Privacy Policy and the company being based in the US are all quite big drawbacks. On the other hand, it’s a good VPN if you just want to browse the web or access geo-blocked content.

SwitchVPN general highlights:

Overall Rank
#20
Money-back guarantee
30
Setup time
5 min.
Device count per license
5
Mobile apps
iOS & Android
Best price
$6.66/month
Overview - highlights
  • A variety of different protocols
  • 24x7x365 customer support
  • Confusing Privacy Policy
  • Expensive pricing plans
  • 14 Eyes Group
Overview - conclusion
SwitchVPN has a decent server location list and a strong encryption. However, its Privacy Policy and expensive pricing are big disadvantages.
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