Trust.zone review

October 2017
quote
A great VPN that is easy and nice to use, but definitely needs improvement.
quote
Overall score
7.0
Highlights
  • Fast speed
  • Privacy-friendly country
  • Strong encryption
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Trust.zone Ratings

6
privacy
Privacy
8.5
speed-performance
Speed & Performance
6.4
apps
apps
8
server
servers
6
support
support
7.2
Value for Money
Overall score

7.0

Trust.zone overview

Trust.zone is located in Seychelles, which is great news for users wanting anonymity, as Seychelles is a privacy-friendly country. There is a data protection law that protects fundamental user privacy rights. This means that you can be sure that no personal information or Internet activity as well as connection data will be logged or kept. In general, Trust.zone is a decent VPN service provider that offers unlimited bandwidth and speed as well as unlimited server switching. Also, Trust.zone allows up to 3 simultaneous connections and has servers located in about 30 countries - the US, Australia and even Indonesia and Japan. There are about 109 server locations in total to choose from and the speed of any server is generally good, the connection speed is fast as well. However, there is a significant difference between servers, as some perform better than others.

Moreover, this VPN service provider supports all of the major platforms: Windows, Mac, Linux as well as iOS and Android. However, only the Windows operating system offers a 1-click installation, as you have to set up Trust.zone manually on other platforms. This is a big drawback to anyone who uses other operating systems, because manual setup requires more time and is a bit more difficult. There is a killswitch and port change integrated in the Trust.zone as well as some other neat features. A great disadvantage is that you cannot choose the protocol and the automatically used protocol is of unknown origins, there is no OpenVPN. Trust.zone’s Privacy Policy states that hacking or any kind of illegal activity is not acceptable, but P2P traffic is not restricted. Customer support offers a ticket form, a FAQ page and troubleshooting. On the other hand, no live chat is available and any kind of support can only be reached when you log into the website.

The pricing plans included are: a free test (3 days with 1 GB data cap and a few other restrictions), 1 month plan ($6.99/month), 3 months ($4.95/month) and a 1 year plan ($3.33/month). All of the pricing plans except the free test offer unlimited data transfers, which is great news for those engaging in P2P activities or using streaming services. The payment options available are PayPal, BitCoin, all major credit/debit cards and some other options like Alipay, WebMoney and etc. While the pricing is affordable and it can be said that the quality and the price ratio is good, the refund policy is quite tricky - you have to contact the support within the first 10 days from your purchase and have not exceeded the 1 GB data cap. Furthermore, it can take up to 20 days to receive the said refund.

While Trust.zone offers good pricing plans and decent server speeds, it has its set of flaws. The country location list is not that wide, there is no live chat available and the customer support in general is very limited. Moreover, while the installation is easy, the software/apps needs a bit more work, as they’re not that intuitive. Trust.zone is a decent VPN provider, but only good for basic users.

Trust.zone general highlights:

Overall Rank
#21
Money-back guarantee
10
Setup time
10 min.
Device count per license
3
Mobile apps
iOS & Android
Best price
$3.33/month
Overview - highlights
  • Fast connection speed
  • Located in a privacy-friendly country
  • Tricky refund policy
  • No live chat
Overview - conclusion
Trust.zone offers great privacy and strong encryption, but lacks live chat and a wider device coverage.
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