TunnelBear is a VPN provider based in Toronto, Canada founded in 2011. It is attractive and stylish, has its own personality and is really easy to use and understand. While TunnelBear VPN has good encryption and a decent number of servers, it has mediocre speed and no support for P2P, which might be a big disadvantage to some users.
TunnelBear is a fun-looking provider that has its advantages.
Also, if you want more information on what data is kept and why, their policy privacy has it covered. TunnelBear VPN supports OpenVPN and IPSec/IKEVv2 protocols and 256-bit AES encryption, which is an extremely strong one.
TunnelBear VPN is easy to install and use - only a registration is needed. As soon as you register, TunnelBear can be downloaded instantly. When turned on, you will automatically connect to a random server, but the auto connect option can be easily changed any time. TunnelBear offers a network of servers in up to 20 countries, but not all of them are available to free users. TunnelBear has a few really neat features - IntelliBear lets you blacklist or whitelist certain websites and GhostBear is an interesting special feature that makes your data less detectable, be it to governments, businesses or others. GhostBear makes you harder to detect by scrambling your communications, but its drawback is that it slows down your internet connection.
There’s also a kill switch (Vigilant Mode) that disconnects you from the internet if TunnelBear’s connection is disrupted, the kill switch blocks unsecure traffic until you are reconnected. Though in their website TunnelBear promises lightning speed, it is average at best. No matter what server you use, the speed is pretty mediocre and using certain features can slow it down even more. You can use up to 5 devices simultaneously with TunnelBear which isn’t a frequently offered feature by other VPN providers.
TunnelBear has some very neat advanced features.
TunnelBear is available on Windows, Mac, Android, as well as iOS devices. There’s also a browser extension for Opera and Chrome. But have in mind that while using the browser extension, only your browser data is run through the VPN, other apps and programs are not affected. The browser extension is multi-platform, while the desktop client isn’t compatible with Linux.
TunnelBear is available on all major platforms and also has browser extensions for Chrome and Opera.
TunnelBear VPN has a Help page that consists of numerous articles about payments, getting started, app help and more. It’s easy to navigate as you can search for particular keywords if you’re not sure where to find a needed article. But there is only one way to contact the company - filling out a contact form with a question you want to ask. It is a bit of a letdown that there is no live chat and that there’s only one way to get in touch with the company directly.
There is no live chat, but a Help page has numerous articles.
TunnelBear VPN has three pricing plans - Little, Giant and Grizzly. The Little plan is a free version, but it’s a limited one (500MB of data every month). You can earn free data if you tweet about the company - your limit can be raised to 1GB per month. It’s a great idea because the company is promoted and the user gets more free data. Giant and Grizzly plans have unlimited bandwidth and offer a full set of features including all available server locations.
TunnelBear accepts MasterCard, American Express, Visa and also BitCoin if you want your transactions to stay fully anonymous. In their terms of service it is clearly stated that they do not offer financial reimbursement.
The pricing plans are attractive, but TunnelBear does not provide refunds.