Unblock-US review

October 2017
quote
Unblock-Us has some attractive features, but its security and privacy leave a to be desired.
quote
Overall score
6.4
Highlights
  • No-logs policy
  • 24/7 support
  • 7-day free trial
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Unblock-US Ratings

7.1
privacy
Privacy
5.7
speed-performance
Speed & Performance
6.6
apps
Apps
5.5
server
Servers
6.2
support
Support
7
Value for Money
Overall score

6.4

General overview

Unblock-Us is a company that was based in Canada, but after the country introduced new data retention laws, it moved to Barbados. The reason was so that the company could maintain its no-log policy, as the newly introduced Canadian legislation would require it to track their user activity. Unblock-Us presents itself as a faster VPN, but its services are a bit different than a traditional VPN provider.

Unblock-US general highlights:

Overall Rank
#40
Money-back guarantee
-
Setup time
7 min.
Device count per license
1
Mobile apps
iOS & Android
Best price
$4.99/month
Overview - conclusion
Unblock-Us offers VPN services that differ from other providers.
Privacy
7.1

Unblock-Us hides your IP address so that businesses and websites would not be able to track and monitor you. Also, the website does not store or monitor user activity and data logs. But its privacy policy states that the company reserves the right to terminate accounts if they violate the terms of Agreement or participate in illegal activity.

For security, Unblock-Us uses a PPTP encryption protocol. PPTP protocol allows the VPN to be compatible with most devices, but it is one of the weaker protocols as well. Knowing that it lacks proper encryption, it is for you to decide whether the level of security and privacy is good enough for you to use.

Privacy - highlights
  • No-logs policy
  • Weak protocol
Privacy - Conclusions
Does not store logs, but might delete user accounts for certain violations.
Features
5.7

As it was mentioned before, Unblock-Us is not a VPN in a traditional sense, as it works somewhat differently. The principle of this VPN service provider is that all DNS queries are routed through Unblock-Us servers. It means that your location is changed when you try to access particular websites, but it doesn’t actually change your IP address like many other VPNs do. This type of method is proven to be efficient and fast, as less bandwidth is used. While most of the other VPN services offer an automated installation of a VPN client, the Unblock-Us setup is manually configured. Also, you need to get your settings verified and if they are correct, only then you can choose country locations. Unblock-Us offers servers in about 25 countries.

The manual setup might be easy for someone who understands the principles of VPN, but it might be frightening for someone who is not as good with computers. The only way to turn off the service is not by disconnecting it like many other VPN providers do, but switching your connection back to your original DNS settings.

Features - highlights
  • Manual setup
  • Your settings need to be verified
Features - Conclusions
Unblock-Us changes user location, but not user IP address.
Apps
6.6

The Unblock-Us service is compatible with a lot of different operating systems, mobile devices, routers, smart TVs and even game consoles. However, Unblock-Us is not compatible with Linux.

Every device is compatible with Unblock-Us is listed on their website, so you can check if your current devices will work with their services before buying them. You can use their services on as many devices as you want, but they have to be on the same network and using one subscription. The devices can be used simultaneously.

Apps - highlights
  • Not compatible with Linux
Apps - Conclusions
Is compatible with a lot of devices, but needs to be set up manually.
Support
6.2

Unblock-Us has forum-based support as well as an email contact form. Though they do not provide phone support, the support department is open 24/7 and the replies are fast, friendly and helpful. This VPN provider also offers numerous detailed setup guides for every device that their services are compatible with. The setup guides offer comprehensive information, but those who are not as computer-savvy might still experience difficulties.

Support - highlights
  • Detailed setup guides
Support - Conclusions
Unblock-Us has limited support options, but is open 24/7.
Value for money
7

There’s only one plan available for $4.99 a month or just $49.90 a year. Unblock-Us encourages its users to try out a 7 day free trial. The free trial is unrestricted and you only need an email address to begin. No credit card information is required, so you don’t need to worry about the provider automatically charging you at the end of the trial.

The payment options are limited to Visa and Mastercard. Surely, there could be more options like BitCoin and Paypal, as other VPN providers offer more payment methods. Another drawback is that Unblock-us doesn’t have a refund policy and does not offer a money-back guarantee.

Value for money - highlights
  • 7-day free trial
  • Limited payment methods
Value for money - Conclusions
There is only one plan offered and Unblock-Us does not provide refunds.
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