Unlocator Smart VPN review

August 2017
quote
Unlocator Smart VPN is mostly good for accessing restricted content, but offers weak security.
quote
Overall score
6.8
Highlights
  • Wide device coverage
  • 24/7 support
  • Smart DNS
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

Unlocator Smart VPN Ratings

7.1
privacy
Privacy
7.3
speed-performance
Speed & Performance
6.7
apps
Apps
6.2
server
Servers
6.8
support
Support
6.9
Value for Money
Overall score

6.8

General overview

Unlocator is a service that you can use to remove geographical restrictions online and view any content from around the globe. Since 2013, when the company was established in Denmark, Unlocator has managed to unblock over 200 streaming channels including Netflix, Hulu, Spotify, Amazon Prime and others. Since Unlocator is a Smart DNS service that has a VPN integrated in it, it’s worth to note that it does not encrypt your connection. Therefore, it makes an excellent tool for people who simply want to unblock regional-locked content.

Unlocator Smart VPN general highlights:

Overall Rank
#30
Money-back guarantee
14
Setup time
10 min.
Device count per license
1
Mobile apps
Windows Phone, iOS & Android
Best price
$4.16/month
Overview - conclusion
Unlocator Smart VPN is great for unblocking geographically restricted websites, but it does not secure your connection.
Privacy
7.1

SmartDNS is a technology for dodging regional access restrictions and delivering the fastest way to unblock content. It lets you access all streaming channels or other websites from anywhere in the world. However, a SmartDNS service does not provide any extra privacy and security. Unlocator’s VPN service uses L2TP protocol, which is not the greatest for security and privacy. L2TP is nowhere near as secure as OpenVPN protocol, so it’s a bit disconcerting. Nevertheless, L2TP protocol is one of the faster ones, which is Unlocator’s primary priority.

Unlocator also has clear privacy policies governed by the laws of Denmark and you can find them on their website. Denmark is a country that is in full compliance with European data retention laws, so users should definitely be careful.

Privacy - highlights
  • Smart DNS
  • Weak encryption
  • Country is in full compliance with data retention laws
Privacy - Conclusions
Unlocator is based in Denmark and is in full compliance with European data retention laws.
Features
7.3

In order to understand the benefits of Unlocator, we have to break down a few basics about how VPNs and SmartDNS services work. VPN services help you unblock geo-restricted content on the internet by masking your location with an added layer of encryption. This function makes them good for privacy, but a bit slow. A SmartDNS strips away all the encryption processing from the VPN concept to create a fast and streamlined unlocking service. There’s no encryption or extra privacy, just access to blocked websites. SmartDNS services also work by changing the DNS settings on your PC or mobile devices. They provide you with a custom set of DNS addresses that you can put into your router, computer or other devices manually.

Unlocator does not interfere with your normal traffic, it only deals with traffic that is geographically restricted. Because of this feature, you can access content from multiple geo-locations at the same time and still gain transparency of your normal traffic. Since early 2016, Netflix has been seriously cracking down on VPN and SmartDNS services to block users from outside the US. Unlocator has since been constantly struggling to provide access to the service with their users reporting proxy error messages.

Features - highlights
  • Easy access to geo-restricted content
Features - Conclusions
Unlocator has SmartDNS which makes unblocking restricted content faster.
Apps
6.7

If there’s one thing that sets SmartDNS services apart from other geo-unlocking services out there, it’s the broad range of device compatibility they offer. In addition to smartphones and tablets, Unlocator supports smart TVs, game consoles, smartphones, tablets, Windows, Mac and many more. For a complete view of all the supported devices, you should definitely check out their website.

Apps - highlights
  • Broad range of compatible devices
Apps - Conclusions
A broad range of compatible devices are offered by Unlocator Smart VPN.
Support
6.8

Unlocator uses a ticket-based system and relies heavily on the knowledge base on their website for support. The knowledge base is full of articles that might help out if you’re stuck or are in need of information, while the FAQ page gives answers to the questions a user might have.

You can find set-up guides on an impressive variety of platforms - they are well written and easy to follow. If you can’t find your specific device or problem, you can turn to Unlocator’s 24/7 email support services. However, there’s no live chat available.

Support - highlights
  • Setup guides
  • No live chat
Support - Conclusions
There is no live chat, but email support is 24/7.
Value for money
6.9

Unlocator is quite cheap when compared to other VPN services. In addition to this, they offer a fully functional free 7-day trial to win you over. You have to sign up for the free trial and the good thing about it is that you don’t need credit card credentials for the registration process. If you like the service and want to continue, they have a variety of plans: 1 month ($4.95), 6 months ($27.50) and 12 months ($49.95). All of the plans are accompanied by a 14-day money-back guarantee. That means that you can try them out without taking any risks.

You can pay for their services using a wide variety of options including all of the major credit cards (Visa, MasterCard, American Express and others), as well as PayPal and Bitcoin.

Value for money - highlights
  • 7-day free trial
Value for money - Conclusions
Unlocator has medium pricing and a 7-day free trial which you don't need to sign up for.
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