VPN Master review

October 2017
quote
VPN Master has its advantages, but could offer better security as well as server speed.
quote
Overall score
6.2
Highlights
  • 24/7 support
  • Supports major platforms
  • Multiple payment methods
Best for:
privacy
Gaming
privacy
Sports
privacy
Pandora
privacy
Hiding IP
Supports:
privacy
Roku
privacy
Kodi
privacy
Hulu
privacy
HBO

VPN Master Ratings

5.1
privacy
Privacy
6.5
speed-performance
Speed & Performance
7
apps
Apps
6
server
Servers
5.2
support
Support
7.4
Value for Money
Overall score

6.2

General overview

VPN Master is a USA based company established in 2008. The company has locations in USA, UK, Germany and Canada. VPN Master attracts with decent prices and unlimited data usage, but some of its bigger flaws like slow speed as well as unresponsive support might make users rethink buying VPN Master’s services.

Also, VPN Master is located in the US, which belongs to the Five Eyes group. Five Eyes Group is an intelligence alliance of five countries (United States, United Kingdom, Canada, New Zealand, Australia) that have an agreement to collect, analyze and share intelligence. The government could demand the VPN provider to give access to customer data, so this is another thing to consider when choosing VPN services.

VPN Master general highlights:

Overall Rank
#43
Money-back guarantee
1
Setup time
12 min.
Device count per license
1
Mobile apps
iOS & Android
Best price
$3.95/month
Overview - conclusion
VPN Master is based in the US and has attractive pricing.
Privacy
5.1

VPN Master does not track or store activity logs. The company claims to collect some information, but only to try and improve their own services. Moreover, in their privacy policy it is stated that your email and payment information is maintained for customer support purposes. VPN Master can support PPTP and OpenVPN protocols which are widely used in VPN services. The company uses 128 bit encryption with the PPTP protocol, but it’s not the best or strongest one out there. There is a lack of variety of protocols and the security could be better.

Privacy - highlights
  • Based in the US
  • Weak encryption
Privacy - Conclusions
While it states that it does not keep logs, the US does belong to the Five Eyes group which makes VPN Master unreliable.
Features
6.5

VPN Master has servers in 14 countries and about 30 servers altogether, which isn’t that much when compared to some other VPN service providers. Also, VPN Master does not include some of the more popular country choices. There is no bandwidth limit, but it allows only one connection, making its users ponder about other VPN providers who could offer more device coverage.

Another drawback is that the speed is not that great and you need to take into consideration that the server speed and traffic can vary. It can depend on whether it’s a weekday or a weekend, as the server load can alter, but the speed is quite slow in general. For the software to work, you need to keep it open while using it because it does not work when you try to run it in the background. Also, you need to log in every time you reopen the program. Even though you can save your login information in the fields, logging in everytime seems unnecessary. You can use VPN Master on multiple devices, but you cannot use them simultaneously while logged into one account.

Features - highlights
  • One simultaneous connection
  • Slow speed
Features - Conclusions
VPN Master does not have many server locations and the server speed is quite slow.
Apps
7

VPN Master does work on pretty much every operating system and on all of your devices - Linux, Android, iOS, Windows and others. Besides, VPN Master FAQ page has articles on how to set up and configure VPN on every supported operating system.

Apps - highlights
  • Supports all major platforms
Apps - Conclusions
VPN Master supports the most popular operating systems.
Support
5.2

VPN Master has 24/7 customer support (live chat, contact form and a toll free phone support). Even though there’s every form of customer support, it’s far from perfect. The response times take a while and the phone is always busy because it only has one line. You might wait for a reply for days even if you contact VPN Master on the live chat or through email.

They do have a FAQ page, but it’s very insufficient and lacking information. While it is good that there are a few support forms to choose from, it can be said that the customer support is slow and unreliable.

Support - highlights
  • 24/7 support
  • Slow customer support
Support - Conclusions
VPN Master offers a variety of support options, but support in general is lacking.
Value for money
7.4

VPN Master does not provide a free trial for testing and offers only one price plan that has 3 different tiers - a monthly plan, 3 monthly plan and a yearly plan. Even though they do not have a free trial, you can cancel their services and ask for a refund within the first 24 hours, but 24 hours might not be enough to fully test and evaluate VPN Master’s services.

Payment options include Paypal, major credit cards (Visa, Mastercard, American Express and others) as well as BitCoin.

Value for money - highlights
  • No free trial
Value for money - Conclusions
While it has a few subscription plans, the refund inquiry can only be made within the first 24 hours.
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