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ZenMate review

October 2017
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A satisfying service for the most basic VPN service users. ZenMate offers good quality features with an easy-to-use software.
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Overall score
8.0
Rating #7 of 81
Highlights
  • 30-day money-back guarantee
  • Fast server speed
  • Easy to install and use
Best for:
privacy
Sports
privacy
Gaming
privacy
Pandora
privacy
Hiding IP
Supports:
netflix
Kodi
netflix
BBC
netflix
Hulu
netflix
Roku

ZenMate Ratings

7.7
privacy
Privacy
8.9
speed-performance
Speed & Performance
8.1
apps
Apps
7.6
server
Servers
7.2
support
Support
8.3
Value for Money
Overall score

8.0

General overview

ZenMate is based in Berlin, Germany. ZenMate provides a desktop client, a browser extension and a mobile app that can establish a VPN connection using an IPsec protocol. A registration is needed to be able to use ZenMate VPN, but it is a quick, effortless one and your email also doubles as a user name if you choose to use the Premium plan. Using ZenMate is simple and easy, but has its drawbacks.

ZenMate VPN has some good features, but there are quite a lot of disadvantages when compared to other VPN providers. Server availability is restricted, the FAQ page is informative, but the lack of support can be frustrating to those who want to get solutions to their problems right away. Nevertheless, it is a satisfying service.

ZenMate general highlights:

Overall Rank
#7
Money-back guarantee
30
Setup time
11 min.
Device count per license
5
Mobile apps
iOS & Android
Best price
$4.99/month
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Company information
Company name: ZenGuard GmbH
Company incorporation country: Germany
Years in market: 4
No-logs: Yes
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Overview - conclusion
ZenMate s a decent provider that offers pretty good VPN services.
Privacy
7.7

ZenMate is based in Germany and there are some tricky laws there, including the DRD (Data Retention Directive) - one that is known for its strict copyright and a hypocritical approach to surveillance. ZenMate VPN is also said to keep connection logs, but according to their team, it’s only for specific situations. ZenMate utilizes a TLS 1.2 protocol that has 128-bit AES-GCM encryption, but it can be said that the TLS encryption protocol is old and requires constant updates.

Even though the general security is good, it is recommended not to engage in sensitive online activities. This includes P2P filesharing, as it can be illegal in many countries and it’s not recommended to use ZenMate VPN for such a thing. ZenMate provides a variety of features: Smart Locations, malware blocker and others.

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Feature / Criteria ZenMate VyprVPN SaferVPN  
OpenVPN
PPTP
L2TP/IPSec
IKEv2
P2P allowed
Encryption (strongest) AES-128 AES-256 AES-256
Internet activity logs
Connection logs
Killswitch
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Privacy - highlights
  • Has a malware blocker
  • Data Retention Directive
  • Old encryption protocol
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Privacy - Conclusions
Unfortunately, ZenMate uses an old protocol and also keeps connection logs.

What Twitter users say about ZenMate

expert
I love you guys! Whether I'm at home, at a public place, or abroad, I use zenmate on all my electronics. Best VPN out there!
Damian Borja
14 days ago
expert
ZenMate VPN Premium hides my IP, encrypts traffic, and protects privacy! The only fast, secure and reliable online privacy tool.
Damian Borja
7 days ago
expert
I love it cos I get to watch all my favorites securely and my privacy is protected. Also when there's a problem you guys react super quick. It feels like you're taking care of us!
Amitabh Bhardwaj
2 days ago
expert
I use vpn because a good VPN like Zenmate vpn encrypts all of my traffic and hides my PC's IP address so that I can surf the internet anonymously and bypass geo restrictions and protects from malwares.
Akshat Kumar
5 days ago
Speed & Performance
8.9

ZenMate VPN’s speed depends on server locations and their distance from your original location. Specifically, it is better to connect to servers that are nearer to you, as the speed can be slower if you decide to connect to distant servers. You can check the statistics of the download and upload traffic to get a better understanding of which server is better and faster for you to use.

When you search for a VPN, fast speed is an extremely important factor. You want your streaming services to work well and without annoying buffering and your browsing experience to be smooth. Moreover, it is known that in general, Internet speed drops when using a VPN, so it's important to try and find a VPN that still offers good speed even when using VPN services. We check the speed when connecting from the US to the UK, as it's half across the globe. It is a big distance, so keep in mind that closer locations may provide better speed and latency.

Internet speed without a VPN shows your general Internet Service Provider download and upload speed. On the other hand, it is known that you lose speed when using a VPN service. So be sure to take into consideration if your speed drops too much.

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Feature / Criteria ZenMate VyprVPN SaferVPN  
Unlimited speed
Server switches Unlimited Unlimited Unlimited
Unlimited data
Speed consistency & reliability 7.1 9.1 8.7
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Speed - highlights
  • Fast server speed
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Speed - Conclusions
ZenMate's overall speed is fast and the connection to servers takes only a few seconds.

Speed test

download speed test

Download speed with a VPN

upload speed test

Upload speed with a VPN

Apps
8.1

ZenMate is available on phones and tablets that run on Android or iOS. Also, the desktop client is available on Windows and Mac. It is functional and easy to switch servers from one to another. The browser extension protects traffic as well and is available on Opera, Firefox and Chrome, but can be compatible with a few other browsers (the ones that are based on the Chromium Open Source Browser Project).

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Feature / Criteria ZenMate VyprVPN SaferVPN
Mac
Windows
Linux Manual configuration Manual configuration
iOS
Android
Blackberry Manual configuration Manual configuration
Windows phone Manual configuration
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Apps - highlights
  • Has a browser extension
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Apps - Conclusions
ZenMate is available on all major platforms.
Servers & Locations
7.6

Servers in more than 30 countries. Smart Locations is a neat feature that allows you to choose a certain server when visiting a specific website (for example, you can choose the US server for the times you visit Netflix, Hulu and other American based websites).

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Feature / Criteria ZenMate VyprVPN SaferVPN  
Countries 30+ 70 30
Server locations 30+ 700+ 400+
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Locations - highlights
  • Over 30 country locations
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Locations - Conclusions
While 30 countries might not be a lot, it should be enough for basic location coverage.

ZenMate Servers are located in these countries:

Support
7.2

ZenMate VPN has a knowledge base through a FAQ. The knowledge base has answers to most of the questions that the users might have. The FAQ page is a great one - it includes many feature questions, troubleshooting tips and basic knowledge about VPN, its services and information about privacy and security.

Even though the knowledge base is educational and useful, the lack of direct approach to support is upsetting. There is no live chat and even no contact form to fill out if you want to get your errors or other problems sorted out quickly.

ZenMate support
ZenMate support
ZenMate support
ZenMate support
ZenMate support
ZenMate support

Eventually, you will run into a problem - payment method not working, servers not connecting, pretty much anything can happen. That's where support comes through - many different customer support options mean that there are multiple ways to contact the support and get help from a professional.

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Feature / Criteria ZenMate VyprVPN SaferVPN  
Live chat
Email
Knowledge base
FAQ
24/7 support
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Support - highlights
  • FAQ & troubleshooting available
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Support - Conclusions
There is no way to approach the customer support directly, as there's no live chat.
Value for money
8.3

ZenMate VPN has three Premium plans and the Premium plan is offered in tiers: 1 month, 6 months and a 1 year subscription. The monthly subscription is $8.99, 6 months is $7.49/month and the yearly one is $4.99/month.

ZenMate accepts most of the major payment methods: credit cards (Visa, MasterCard, AmericanExpress, Maestro), as well as UnionPay, PayPal and Qiwi Wallet. A refund can be requested in the time period of 30 days from the start of your first billing.

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Value for money - highlights
  • Multiple payment methods
  • 30-day money back guarantee
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Value for money - Conclusions
ZenMate offers affordable pricing with 30-days money back guarantee.
8.0

A satisfying service for the most basic VPN service users. ZenMate offers good quality features with an easy-to-use software.

ZenMate review
October 2017
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