TotalVPN is relatively a newcomer to the VPN scene, with only two years of experience in the market. Despite this fact, the current extensive feature set combined with a simplicity driven user experience and a solid customer service makes TotalVPN worth a try. Especially knowing that they have a completely free plan, which allows to evaluate the core functionality without paying a cent.
TotalVPN's pricing is dead simple - you have two options to choose from:
First, the Free version provides you with quite a limited set of functions: 3 locations, limited bandwidth, limited data transfer, all protocols and only 1 device connection. Though you get access to all of the functions and the apps, this free version should be more than enough for the first few days before you are ready to commit to a monthly payment.
Second, the Premium plan for $4.99/Month provides you with a full array of TotalVPN functions - 30+ locations, no limits on bandwidth and data transfer, all protocols available, 3 different devices and a premium proxy service.
The data transfer limits are not described, though the bandwidth is limited to the 2 MB/s:
BitCoin or other cryptocurrencies are not accepted, so to sign up for the Premium plan you will have use your credit card. The Free plan does not require to provide credit card credentials.
Protocols: +PPTP +IPSEC +IKEV2 +OpenVPN
To put it simply, TotalVPN provides enough security to protect you from third parties, unless the third party is… a law enforcement agency. It is up to you to decide whether that concerns you or not, but the TotalVPN user agreement claims that they partner up with the police and national security officials if they have a court order.
TotalVPN will be aware at what time you have connected to which VPN server, what was the device type and the device IP address. Though it can be said, that whatever you have transferred via the VPN tunnel is completely secure.
In other words, TotalVPN behaves exactly the same as the majority of other VPN providers. If you were to seek out a provider with a similar set of functions, same or even better pricing plans and a more serious attitude towards your privacy, then you should check out other VPN providers.
+Chat support +Knowledge base +Ticketing System
TotalVPN does not provide phone support, though their 24/7 online live chat pretty much covers it.
There are three more options of getting help:
Installation guides cover four major platforms (Windows, OS X, iOS and Android), but the length of the walkthroughs won’t come in handy if you face any sudden issues during the installation.
The knowledge base consists of short articles, most of which are “for dummies” type. If I needed to find out how long the logs are stored, how to configure OpenVPN protocol on the latest Linux version or any other slightly more advanced topic, chances are that I would have to contact the support team through live chat or submit a ticket.
The ticket function seems to work well, though we have not tested the duration of average response from the TotalVPN support team.
+Windows 8 +Windows7 +Windows Vista +Windows XP +Mac +iOS +Android +Xbox One +PlayStation 4 +Apple TV +DDWRT +Tomato -RedHad/Fedora Linux -Debian/Ubuntu Linux -ChromeBook
The list of devices supported by TotalVPN is quite extensive.
Though the lack of Linux support makes TotalVPN less attractive for the power users. Moreover, their docs do not even have a hint of the Linux support. For me, an avid Linux user, it is clearly a drawback.
TotalVPN has servers in 30+ locations, with the highest server density in Europe and North America.
Total server count is about 60 servers. There are some providers offering more locations, but for the standard usage this should be more than enough.
We have tested the OS X version of TotalVPN. The interface looks pretty sleek as well:
Though browsing through the list of countries is nor dynamic, nor intuitive.
TotalVPN definitely should be included in a list of great VPN providers, especially considering the availability of a Free plan.
For the relatively fresh player of the market, the pros of TotalVPN greatly outweigh the cons. So just go and give the free version a shot. Though if privacy is your concern from day one, then consider looking for a different VPN provider.